City of Chicago Triples Self-Service Payment Kiosk Network to Enhance Access at More Than 70 Locations Citywide
September 08 2021 - 9:00AM
Business Wire
The City worked with long-time partner CityBase to introduce
payment kiosks in 52 new neighborhood locations this year
The City of Chicago and CityBase, a leading provider of
government and utility payment technology, today announced an
expanded engagement that introduced 70+ self-service payment kiosks
to neighborhoods across Greater Chicago. CityBase is a business
unit of GTY Technology Holdings Inc. (Nasdaq: GTYH), a leading
provider of SaaS/Cloud solutions for the public sector.
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Chicago's more than 70 payment kiosks
provide self-service access in downtown and neighborhood locations,
where residents can pay for water bills, parking tickets, taxes,
and more. Photo by Kyle Flubacker, courtesy CityBase.
Chicago engaged with CityBase in 2017 to provide customers with
self-service payment options online and via kiosks. On the kiosks,
customers can pay for utility bills, parking tickets, business
taxes, citations, and more using cash, check, credit, debit, and
prepaid cards.
In 2021, the City introduced 52 new payment kiosks — most
recently with a 30-kiosk rollout this summer — bringing their total
footprint to 74 kiosks at 70 locations citywide, including several
that offer 24/7 access.
Kiosk locations include City Hall and City Clerks’ offices,
libraries, police stations, family services and community centers,
and other payment centers. Customers can access the kiosks downtown
and in neighborhoods across the City — as far south as 131st
Street, as far east as Hegewisch, as far north as Rogers Park, and
as far west as Austin and Clearing.
“Now more than ever, it’s important that everyone has
easy-to-use, self-service payment options in their own
neighborhoods,” said Reshma Soni, Comptroller for the City of
Chicago. “Customers who want or need to pay in person can do so in
locations near their homes. This ensures that all residents have
equal access to stay current on their important bills. The CityBase
kiosks provide our customers with real-time information about their
balance, helping them to avoid fees and penalties. The payment
technology makes it easy for people to pay multiple City bills on a
single kiosk machine, with automated reconciliation to the right
department, which helps our staff.”
“The City of Chicago and CityBase have long shared the priority
of improving access to public services for every single resident,
no matter where they live in the City,” said Mike Duffy, CEO and
founder of CityBase. “By dramatically increasing self-service
options for people who pay in person, the City is making it more
convenient for people to pay for obligations like monthly water
bills in their own neighborhoods, during a time that works for
them.”
Many customers who pay in person prefer to pay with cash, some
of whom may be under-banked, without access to a bank account or
credit card. Their only alternative may have been to take off work
during business hours to make a payment, or to use high-fee
services like check cashing stores. The new kiosks let customers
pay in cash without incurring any added fees. Kiosks also promote
the safety of residents and staff by reducing person-to-person
contact in government buildings and other payment locations.
The kiosk technology is integrated in real-time to underlying
City department databases, promoting efficiencies for the City by
reducing time-consuming manual payment processing and
reconciliation. This technology enables customers to look up their
current amount due on the kiosks using a variety of options.
Customers can make a full or partial payment and the transaction
immediately posts against their balance, helping customers avoid
late fees or other penalties, including if they pay after business
hours.
About CityBase
CityBase makes government and utility technology that modernizes
and unifies the way people find, apply, and pay for services. More
than 100 government agencies, utilities, cities, and counties use
CityBase technology to provide hassle-free payments and digital
services to their customers and staff. CityBase integrates payment
functionality, business processes, and communications onto a
central, cloud-based platform that consumers can access through the
web, mobile, kiosk, and point of sale. Learn more at
thecitybase.com.
About GTY Technology Holdings Inc.
GTY Technology Holdings Inc. (NASDAQ:GTYH) (“GTY”) brings
leading public sector technology companies together to achieve a
new standard in stakeholder engagement and resource management.
Through its six business units, GTY offers an intuitive cloud-based
suite of solutions for state and local governments, education
institutions, and healthcare organizations spanning functions in
procurement, payments, grant management, budgeting, and permitting:
Bonfire provides strategic sourcing and procurement software to
enable confident and compliant spending decisions; CityBase
provides government payment solutions to connect constituents with
utilities and government agencies; eCivis offers a grant management
system to maximize grant revenues and track performance;
OpenCounter provides government permitting software to guide
applicants through complex permitting and licensing procedures;
Questica offers budget preparation and management software to
deliver on financial and non- financial strategic objectives;
Sherpa provides public sector budgeting software and consulting
services.
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version on businesswire.com: https://www.businesswire.com/news/home/20210908005055/en/
Media: Kate Nesbitt Alloy Communications for GTY
Technology kate@helloalloy.com 240-630-2653
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