Fifth Third Announces Special Payment to Customer Service Employees
March 22 2020 - 8:15AM
Business Wire
Fifth Third Bank, National Association, today announced that it
is giving a special payment to employees who are providing
essential banking services to customers during the coronavirus
pandemic. Fifth Third will provide its customer service and other
employees who work on site a special payment of up to $1000, which
will be paid in $500 installments in April and May.
“Many of our banking center, operations and call center
employees are coming to work while facing challenges related to
childcare, transportation or general concern for their family’s
well-being,” said Greg D. Carmichael, chairman, president and CEO
of Fifth Third Bancorp. “Our employees are making a real difference
for our customers as we navigate this pandemic. We need to do the
same for our employees and want to recognize how appreciative we
are of their extraordinary service.”
Fifth Third has added enhanced cleaning measures to its offices
to help safeguard employees and customers who visit banking
centers. It also is continuing to adhere to guidelines from health
officials and the U.S. Centers for Disease Control around social
distancing and sanitation. The company also has created additional
benefits to help employees through this situation. Fifth Third has
moved many of its employees to work from home, but many in
essential roles such as customer service representatives, bankers,
call-center employees and others need to work on site to meet the
needs of customers.
On Saturday, March 21, Fifth Third began temporary modifications
to onsite banking services to help slow the spread of the
coronavirus. Banking center lobbies will remain open to serve
customers by appointment only and will not be open for general
access. Bankers will remain available and ready to help by phone.
Customers who would like to meet with a banker in person can
schedule an appointment on 53.com, the Bank’s mobile app or by
calling their local banking center. Each banking center will also
prominently display signage with assistance on how to schedule an
appointment. Bank Mart® locations will remain open, but hours will
change to 10 a.m. to 4 p.m. Monday through Saturday.
“Our banking centers are the face of our company for many
customers,” Carmichael said. “That’s why we are committed to
continuing to serve our customers at banking centers as best we
can. While we have to temporarily adapt our banking experience to
keep our customers and employees safe, we are working to ensure it
remains as easy and convenient as possible to do business with us.
We appreciate our customers’ understanding during these challenging
times.”
Fifth Third recommends that customers continue to leverage all
of the digital banking tools and resources for self-service banking
and account access through mobile, online and voice banking
services, as well as the Bank’s network of approximately 53,000
fee-free ATMs across the United States.
Fifth Third is prepared to assist customers with their questions
or concerns and has a dedicated support page available at 53.com as
the first point of contact for all customers. Representatives are
available at 800-972-3030 from Monday through Saturday. For
Business Banking service, please call 877-534-2264 or email
bbgsupport@53.com. Due to high demand, call wait times may be
longer than normal and Fifth Third thanks customers for their
patience as we navigate this situation together.
About Fifth Third
Fifth Third Bancorp is a diversified financial services company
headquartered in Cincinnati, Ohio, and the indirect parent company
of Fifth Third Bank, National Association, a federally chartered
institution. As of December 31, 2019, Fifth Third had $169 billion
in assets and operated 1,149 full-service banking centers and 2,481
ATMs with Fifth Third branding in Ohio, Kentucky, Indiana,
Michigan, Illinois, Florida, Tennessee, West Virginia, Georgia and
North Carolina. In total, Fifth Third provides its customers with
access to approximately 53,000 fee-free ATMs across the United
States. Fifth Third operates four main businesses: Commercial
Banking, Branch Banking, Consumer Lending and Wealth & Asset
Management. Fifth Third is among the largest money managers in the
Midwest and, as of December 31, 2019, had $413 billion in assets
under care, of which it managed $49 billion for individuals,
corporations and not-for-profit organizations through its Trust and
Registered Investment Advisory businesses. Investor information and
press releases can be viewed at www.53.com. Fifth Third’s
common stock is traded on the Nasdaq® Global Select Market under
the symbol “FITB.” Fifth Third Bank was established in 1858.
Deposit and Credit products are offered by Fifth Third Bank,
National Association. Member FDIC.
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version on businesswire.com: https://www.businesswire.com/news/home/20200322005010/en/
Ed Loyd (Media Relations) Edgar.Loyd@53.com | 513-534-NEWS
Chris Doll (Investor Relations) Christopher.Doll@53.com |
513-534-2345
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