ePlus Expands Managed Services Portfolio to Include Service Desk Offering
June 17 2019 - 8:30AM
ePlus inc. (NASDAQ NGS: PLUS – news) today announced the launch of
its Service Desk offering, further extending its Managed Services
capabilities with a multi-functional, integrated, global solution.
ePlus Service Desk uses ITIL-based methodologies in call flow
and problem management to bring process efficiencies and
productivity improvements to customers. Work is performed
remotely from one or more of ePlus’ U.S.-based Service Desk
locations, and includes desk-side staff augmentation as an optional
value add.
The Service Desk offering seamlessly integrates
with ePlus’ wide portfolio of services and helps organizations
achieve:
- Secure level one and level two technical support
- Expedient issue resolution through 24/7/365 support from 100%
U.S.-based ePlus facilities
- An elevated customer experience through dedicated Customer
Success Managers, efficient onboarding, and Service Business
Reviews
- Simplified management and visibility through an intuitive
ServiceNow ticketing web portal
- Quality control through ITIL-certified processes and best
practices, as well as a customized knowledge base with integrated
reporting
“We are delighted to bring the ePlus Service
Desk solution to customers, which in essence completes the circle
in our lifecycle services model,” said Dan Farrell, senior vice
president of global services for ePlus. “By leveraging our
suite of Managed Services, we lift the time-consuming burden from
customers so they can maintain their focus where it counts most—on
their core business.”
“Supplementing our mature Managed Services
portfolio with a Service Desk offering allows us to deliver a suite
of solutions via a single platform to customers, efficiently
managing multiple services across their complex IT infrastructure,”
said Wayne St. Jacques, vice president of managed and executive
services for ePlus. “We are able to deliver a full lifecycle
experience that maximizes customers’ internal bandwidth and
delivers significant outcomes in terms of efficiency and
productivity.”
Additional information about ePlus Service Desk is available at
https://www.eplus.com/services/managed-services/eplus-service-desk.
About ePlus Managed
Services
ePlus Managed Services help enterprises
cost-effectively monitor, control, and proactively manage their IT
infrastructure, and off-load a significant burden of day-to-day IT
tasks to optimize internal IT operations and mitigate risk.
ePlus has delivered Managed Services for more than 10 years to a
wide range of clients across multiple industry verticals through
its 24/7/365 Managed Services Centers. Visit
www.eplus.com/services/managed-services for more
information.
About ePlus
inc.
ePlus is a leading consultative technology
solutions provider that helps customers imagine, implement, and
achieve more from their technology. With the highest
certifications from top technology partners and expertise in key
technologies from cloud to security and digital infrastructure,
ePlus transforms IT from a cost center to a business enabler.
Founded in 1990, ePlus has more than 1,500 associates serving a
diverse set of customers in the U.S., Europe, and Asia-Pac.
The Company is headquartered at 13595 Dulles Technology Drive,
Herndon, VA, 20171. For more information, visit
www.eplus.com, call 888-482-1122, or email info@eplus.com.
Connect with ePlus on LinkedIn, Twitter, or Facebook.
ePlus. Where Technology Means More®.
ePlus®, Where Technology Means More®, and ePlus
products referenced herein are either registered trademarks or
trademarks of ePlus inc. in the United States and/or other
countries. The names of other companies, products, and
services mentioned herein may be the trademarks of their respective
owners.
Statements in this press release that are not
historical facts may be deemed to be “forward-looking
statements.” Actual and anticipated future results may vary
materially due to certain risks and uncertainties, including,
without limitation, exposure to changes in, interpretations of, or
enforcement trends in legislation and regulatory matters;
maintaining and increasing advanced professional services by
recruiting and retaining highly skilled, competent personnel, and
vendor certifications; increasing the total number of customers who
use our managed services and professional services and continuing
to enhance our managed services offerings to remain competitive in
the marketplace; performing professional and managed services
competently; our dependence on key personnel to maintain certain
customer relationships, and our ability to hire, train, and retain
sufficient qualified personnel; adapting to meet changes in markets
and competitive deployments; disruptions or a security breach in
our or our vendors’ IT systems and data and audio communication
networks; our ability to secure our own customers’ electronic and
other confidential information, and remain secure during a
cyber-security attack; managing a diverse product set of solutions
in highly competitive markets with a number of key vendors;
maintaining our proprietary software and updating our technology
infrastructure to remain competitive in the marketplace; reliance
on third parties to perform some of our service obligations to our
customers; changes in the Information Technology (“IT”) industry
and/or rapid changes in product offerings, including the
proliferation of the cloud, infrastructure as a service (“IaaS”),
and software as a service (“SaaS”); our ability to protect our
intellectual property rights and successfully defend any challenges
to the validity of our patents or allegations that we are
infringing upon any third-party patents, and the costs associated
with those actions, and, when appropriate, license required
technology; and other risks or uncertainties detailed in our
reports filed with the Securities and Exchange Commission.
All information set forth in this press release is current as of
the date of this release and ePlus undertakes no duty or obligation
to update this information.
Contact: Kleyton Parkhurst, SVPePlus
inc.kparkhurst@eplus.com703-984-8150
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