Hypergrowth Online Retailer Selects eGain Knowledge Hub™ to Deliver Wow Experiences
eGain Corporation (NASDAQ: EGAN), the leading knowledge automation
platform provider for customer engagement, today announced that a
fast-growing online sports retailer selected the eGain Knowledge
Hub™ to deliver easy and fun experiences for shoppers and contact
center agents, who serve them.
The company’s contact center workforce includes seasonal and gig
agents, who are not as familiar with their offerings as
experienced, in-house agents. The proportion of seasonal agents
increases significantly during the holiday season, which makes it a
challenge to provide effective and consistent customer service that
is also compliant with organizational policies and best practices.
The company wanted to deploy a modern knowledge management system
to address this challenge.
Noting its rich functionality and out-of-the-box integration
with their Genesys contact center infrastructure, the retailer
selected the eGain Knowledge Hub. Customer service agents in US and
UK-based contact centers will use eGain Knowledge to answer
questions and resolve issues pertaining to merchandise, order
status, returns, payment, and assurance programs.
“We look forward to helping this modern retailer’s customer
service team deliver rave experiences, using our top-rated
knowledge hub,” said Ashu Roy, eGain CEO.
More informationeGain Knowledge Hub:
https://www.egain.com/products/knowledge-hub/eGain Knowledge Hub
Innovation in 30 Days™:
About eGainInfused with AI, our
knowledge-powered software automates digital-first experiences for
enterprises and government agencies. Pre-connected with leading CRM
& contact center systems, the eGain platform delivers quick
value and easy innovation with virtual assistance, customer
self-service, and modern agent desktop tools.
Visit www.eGain.com for more info.
eGain, the eGain logo, and all other eGain product names and
slogans are trademarks or registered trademarks of eGain Corp. in
the United States and/or other countries. All other company names
and products mentioned in this release may be trademarks or
registered trademarks of the respective companies.
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