eGain Solve™ Conference Ushers the Renaissance of Knowledge to Empower Agents and Serve Customers
August 31 2022 - 6:30AM
eGain Corporation (NASDAQ: EGAN), the leading knowledge management
platform provider for customer engagement automation, announced
eGain Solve™ 22 conference, showcasing the power of modern
knowledge management to reimagine not only customer experiences but
also agent desktop experiences in the digital-first, remote-first
era. Free to attend, the conference will be held at the MGM Grand
in Las Vegas, Nevada on October 11 and 12, 2022.
“Knowledge is an underemphasized aspect of experience design and
demands a higher prioritization. Gartner analysts have previously
cited knowledge management (KM) as the No. 1 technology for
enhancing the three main customer service perspectives of
operational performance, CX and employee experience,” wrote Jim
Davies of Gartner® in a recent research note1.
While enterprises unanimously acknowledge the importance of CX
and have been making investments to improve it over the decades,
they have fallen woefully short in elevating the agent experience
(AX) in the contact center. No wonder 84% of contact center agents
hate their desktop tools, according to Gartner. 64% of them do not
have modern knowledge tools to assist them in customer
conversations, even as customer queries they handle have been
increasing in complexity.
Anticipating this trend, savvy eGain clients empowered agents
with conversational and process guidance, powered by the eGain
Knowledge Hub, the #1 knowledge management platform. The event will
feature presentations by Fortune 500 leaders on how they took CX
from good to great by elevating AX with modern knowledge.
“Our clients are increasingly reimagining their agent desktop
experience, moving away from legacy experiences,” said Ashu Roy,
eGain CEO. “We look forward to hearing their stories at our
conference and sharing our platform, product, and ecosystem
innovation with participants.”
Highlights
- KEYNOTE AND THOUGHT LEADERSHIP
- KEYNOTEThe Future of Contact Centers: Super Agents, A Knowledge
Hub, and AI AutomationAshu Roy, CEO, eGain
- THOUGHT LEADERSHIPCustomer Obsession: The What, the Why, and
the HowRick Parrish, Vice President & Research Director,
Forrester Research
- The Future of Knowledge ManagementStephen Lancaster-Hall,
Managing Director, Deloitte Consulting, LLP
- CLIENT INNOVATION
STORIES
- A-dec, Alight, LL Bean, Liberty Mutual, NCAA, Navy Federal
Credit Union, TECO Energy, Wex
- OTHER
- Partner showcase, featuring
value-added solutions on eGain platform
- Demo lounge, featuring the latest
and greatest eGain product capabilities, integrations, and
ecosystem
- Deep-dive, breakout sessions on
eGain solutions with Q&A
- One-on-one meetings with key eGain
executives and managers
- Knowledge Self-Service and Knowledge
Desktop workshops and pilot offers
Note: Agenda is subject to change without notice.
How to
registerVisit https://www.egain.com/solve/.
About eGainInfused with AI, our
knowledge-powered software automates digital-first experiences for
enterprises and government agencies. Pre-connected with leading CRM
and contact center systems, the eGain platform delivers quick value
and easy innovation with virtual assistance, customer self-service,
and modern agent desktop tools.
Visit www.eGain.com for more info.
Gain, the eGain logo, and all other eGain product names and
slogans are trademarks or registered trademarks of eGain Corp. in
the United States and/or other countries. All other company names
and products mentioned in this release may be trademarks or
registered trademarks of the respective companies.
eGain media
contactMichael MessnerEmail:
press@egain.com Phone: 408 636 4514 |
1 Gartner, “Managing the Customer Service Experience” Jim
Davies, Report ID G00755714, 16 September 16, 2021
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