Goodyear Rolls Out Digital Customer Service with eGain
April 20 2021 - 6:30AM
eGain (NASDAQ: EGAN), the leading cloud platform for customer
engagement automation, today announced that The Goodyear Tire &
Rubber Company (NASDAQ: GT) has deployed eGain for
digital-first, omnichannel customer engagement.
True to its goal of making the tire buying process easy for
consumers, Goodyear wanted to deliver a cutting-edge customer
service experience through virtual assistance and multimedia chat
to help seamlessly match consumers with answers to their questions.
The company also wanted to control costs and enable a seamless
experience for contact center agents.
After going through a rigorous vendor selection process that
also included a production pilot, eGain emerged the winner over
nine other vendors, based on functionality, PCI compliance, and
quick value. The company’s retail group has already gone live with
eGain Virtual Assistant™ and eGain Advisor Desktop™. The contact
center is leveraging the solution to answer questions, resolve
issues, and recommend products to consumers, retail stores, and OEM
clients. The deployment is being expanded to the company’s
ecommerce and consumer care divisions.
“Service is where the customer experience rubber meets the
road,” said Ashu Roy, eGain CEO. “We are proud to help this storied
company offer innovative experiences.”
More informationeGain Virtual Assistant:
https://www.egain.com/products/chatbot-virtual-assistant-software/eGain
SuperChat: https://www.egain.com/products/chat-software/eGain
Advisor Desktop: https://www.egain.com/agent-desktop/eGain Suite:
https://hd.egain.com/overviews/egain-suite.pdfeGain Innovation in
30 Days™: https://www.egain.com/innovation-in-30-days/
About GoodyearGoodyear is one of the world’s
largest tire companies. It employs about 62,000 people and
manufactures its products in 46 facilities in 21 countries around
the world. Its two Innovation Centers in Akron, Ohio, and
Colmar-Berg, Luxembourg, strive to develop state-of-the-art
products and services that set the technology and performance
standard for the industry. For more information about Goodyear and
its products, go to www.goodyear.com/corporate.
About eGaineGain customer engagement platform
automates digital-first, omnichannel experiences across all touch
points. Powered by AI, machine learning, knowledge and analytics,
our top-rated software optimizes customer journeys with virtual
assistance, messaging hub and desktop to serve customers, reduce
cost and improve compliance. To learn more,
visit www.eGain.com.
eGain, the eGain logo, and all other eGain product names and
slogans are trademarks or registered trademarks of eGain Corp. in
the United States and/or other countries. All other company names
and products mentioned in this release may be trademarks or
registered trademarks of the respective companies.
eGain media
contactMichael MessnerEmail:
press@egain.comPhone: 408 636 4514 |
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