eGain Achieves FedRAMP “In Process” Status
September 14 2020 - 7:00AM
eGain (NASDAQ: EGAN), the leading provider of customer engagement
solutions, today announced that it has achieved “in process” status
on the Federal Risk and Authorization Management Program (FedRAMP)
Marketplace. The company is currently working with its sponsor, the
Internal Revenue Service (IRS) and the FedRAMP PMO (Program
Management Office) to achieve FedRAMP Authorization.
FedRAMP is a government-wide program that provides a
standardized approach to security assessment, authorization, and
continuous monitoring for cloud products and services. It enables
government agencies to rapidly leverage mission-enabling, secure,
and cost-effective cloud-based solutions.
eGain enables leading government agencies to deliver
digital-first, omnichannel citizen experiences at scale - powered
by AI, knowledge, and analytics. Achievement of FedRAMP in-process
status and working towards Authorization is yet another example of
eGain’s commitment to the government sector.
“We are pleased to achieve the in-process status, a key
milestone for authorization,” said Ashu Roy, eGain CEO. “We look
forward to helping government agencies, including the IRS, to
accelerate their digital transformation initiatives in customer
engagement.”
More informationeGain Suite:
https://hd.egain.com/overviews/egain-suite.pdfeGain FedRAMP
in-process listing:
https://marketplace.fedramp.gov/#!/products?sort=productName&productNameSearch=egaineGain
Innovation in 30 Days™:
https://www.egain.com/innovation-in-30-days/
About eGainOur omnichannel
customer engagement solutions power digital-first experiences for
leading brands. Infused with AI, machine learning, knowledge and
analytics, our award-winning platform helps clients automate and
optimize customer journeys via virtual
assistance, messaging, social, mobile, web, and contact
centers. To learn more about eGain, visit www.eGain.com.
eGain, the eGain logo, and all other eGain product names and
slogans are trademarks or registered trademarks of eGain Corp. in
the United States and/or other countries. All other company names
and products mentioned in this release may be trademarks or
registered trademarks of the respective companies.
eGain media contact
Michael MessnerEmail: press@egain.comPhone: 408
636 4514
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