How CarLotz is Evolving Customer Service in Today’s Marketplace
October 20 2022 - 02:15PM
GlobeNewswire Inc.
CarLotz (NASDAQ: LOTZ), the nation’s leading consignment-to-retail
used vehicle marketplace, is constantly evolving and expanding its
services to deliver extraordinary customer service and achieve its
mission to create the world’s greatest vehicle buying and selling
experience. While consignment has been around for many years, it is
still relatively new in the used car category, but the benefits are
very real. “People have been consigning in other categories for
decades – clothing, art, furniture and even sporting equipment,”
said Liz Messick, Vice President of Operations. “Today, companies
like ThredUp and TheRealReal are changing the game in apparel and
accessories. With the secondhand clothing market growing at 11
times faster than traditional retail, we expect car consignment is
here to stay,” Messick continued.
As first to market, CarLotz disrupted the used-car marketplace
with their unique consignment model centered around customer
service, value, and a retail-first mindset. “Our goal is to put the
value back in the hands of buyers and sellers,” said
Messick. Consignment allows sellers to receive the most value
for their car without the hassles associated with selling it
themselves. When it comes to consignment, almost any car in good
condition is a candidate and the range of vehicles, from Toyota to
Tesla and Ford to Ferrari, is diverse -- which benefits savvy
sellers and buyers. Every car goes through a 133-point inspection
and is wiped clean of all the previous owners’ personal data, so
our guests know they are getting a great vehicle.
Here are the top five benefits to consigning a vehicle at
CarLotz:
- More money for your car: Consign
through Carlotz and make more on average than trade-in
value.
- Flat fees: Whether selling a Ford or
a Ferrari, early or late model, the consignment fee is the
same.
- Fast sales: Carlotz Consignors make,
on average, more than trade-in value in about 30
days.
- No hassles with selling your car: No
more coordinating test drives, dealing with strangers or
negotiating on the price. From inspections to advertising, CarLotz
does all the work for you.
In addition to consignment, the new Driver’s Seat Advantage
Program is one more way CarLotz has evolved its offerings to keep
customer service top of mind. “This program is industry-leading,
and we are so proud to offer it our guests,” said Messick. Most
cars sold at CarLotz are eligible for the new Driver’s Seat
Advantage which includes:
- 12-Month/12,000-Mile Limited
Warranty - Most of our vehicles come with a 12-Month / 12,000-Mile
Limited Warranty.
- Low Price Match - If you find a
comparable car, within 100-miles of the hub where the vehicle is
being sold, with a lower price, we’ll match the lower price.
- 7-Day/400-Mile Return Policy – You
may return a vehicle within 7-days/ 400-miles of their signed
Buyer’s Order.
To learn more, visit: carlotz.com.
About CarLotz: CarLotz operates a
consignment-to-retail used vehicle marketplace that provides its
corporate vehicle sourcing partners and retail sellers of used
vehicles with the ability to easily access the retail sales
channel. CarLotz’s mission is to create the world’s greatest
vehicle buying and selling experience. CarLotz is a
technology-enabled buying, sourcing, and selling model that offers
an omni-channel experience and diverse selection of vehicles. Our
technology provides our corporate vehicle sourcing partners with
real-time performance metrics and data analytics, along with custom
business intelligence reporting that enables vehicle triage
optimization between the wholesale and retail channels. For more
information, please visit www.carlotz.com.
CONTACTS: Media Inquiries
leslie.griles@carlotz.com
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