LOD, Israel, Dec. 16, 2019 /PRNewswire/ --
Highlights
- In April 2019 AudioCodes
announced that its Mediant SBCs were successfully tested with
Amazon Chime Voice Connector
- AudioCodes Mediant SBCs have now been successfully tested
with Amazon Chime Voice Connector SIPREC streaming feature
- Amazon Chime Voice Connector is a service that enables
enterprises to migrate their telephony workloads to AWS
- Amazon Chime Voice Connector SIPREC streaming in conjunction
with AudioCodes SBCs enables organizations to leverage AWS
cognitive voice services for voice applications such as:
-
- assistance with compliance verification related to financial
transaction calls
- generating insights from call transcriptions
- identifying the need for real-time agent assistance
- AudioCodes Mediant family of SBCs includes cloud-native,
virtualized and appliance models
- Mediant SBCs are a highly scalable range of products that
deliver comprehensive SIP interoperability, robust security and
superior voice quality
Details
AudioCodes (NASDAQ: AUDC), a leading vendor of advanced voice
networking and media processing solutions for the digital
workplace, today announced that it has expanded its collaboration
with Amazon Web Services (AWS) to allow customers to benefit from
advanced phone call analytics such as transcription and sentiment
analysis from AWS. In March 2019,
AudioCodes announced the successful testing of its Mediant session
border controller (SBC) family with the Amazon Chime Voice
Connector. As part of the extended collaboration, AudioCodes'
Mediant SBCs have also been successfully tested with the Amazon
Chime Voice Connector SIP-based Media Recording (SIPREC) streaming
capability.
Amazon Chime Voice Connector is a service that enables
enterprises to migrate their telephony workloads to AWS. IT
professionals can use Amazon Chime Voice Connector for low-cost SIP
trunking with on-premises or cloud-based phone systems. Amazon
Chime Voice Connector supports inbound calling, outbound calling,
or both. Developers can also use Amazon Chime Voice Connector to
build public switched telephone network (PSTN) calling in their own
applications using the Amazon Chime SDK or stream audio for phone
call analytics and machine learning. Previously, companies had to
integrate and deploy expensive on-premises analytics hardware and
software. Now enterprises can use the Amazon Chime Voice
Connector SIPREC streaming feature to receive audio from their
on-premises PBX or contact center for applications like
transcription and sentiment analysis.
The AudioCodes Mediant family of SBCs, which includes
cloud-native, virtualized and appliance models, enables
organizations to connect their unified communications solution
securely and reliably to the Amazon Chime Voice Connector service.
The Mediant SBCs are a highly scalable range of products that
deliver comprehensive SIP interoperability, robust security and
superior voice quality. They are all certified for Microsoft Teams,
including Direct Routing with media bypass, and provide integrated
support for WebRTC communications. Featuring a micro-services
architecture, the Mediant Cloud Edition (CE) SBC is designed for
high-scale voice services in AWS and other clouds, with built-in
high availability and cost-effective dynamic elasticity. With the
recent testing of the Mediant SBC with the Voice Connector SIPREC
streaming feature, organizations can leverage AWS cognitive voice
services to assist with advanced business and contact center
applications such as compliance verification related to financial
transactions, generating insights from call transcription, or
real-time agent assistance.
"Our customers tell us that legacy call analytics systems are
inflexible and require expensive professional services to keep up
with changing requirements," said Sid
Rao, General Manager, Amazon Chime, Amazon Web Services,
Inc. "Using the AudioCodes Mediant SBC and the Amazon Chime Voice
Connector SIPREC streaming feature, customers can now leverage AWS
machine learning services for agile analytics solutions that meet
their business needs."
"Businesses and enterprises are looking to increase
competitiveness, productivity and efficiency by means of machine
learning and analytics tools," said Yehuda
Herscovici, Vice President, Product at AudioCodes. "The
recent SIPREC collaboration with AWS allows our shared customers to
securely stream their phone calls to AWS machine learning services
for recording, transcription, voice processing and analysis,
supporting their strategic business goals."
Follow AudioCodes' social media channels:
AudioCodes invites you to join our online community and follow
us on: AudioCodes Voice Blog, LinkedIn, Twitter, Facebook,
and YouTube.
About AudioCodes
AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a leading vendor of
advanced voice networking and media processing solutions for the
digital workplace. AudioCodes enables enterprises and service
providers to build and operate all-IP voice networks for unified
communications, contact centers, and hosted business
services. AudioCodes offers a broad range of innovative
products, solutions and services that are used by large
multi-national enterprises and leading tier-1 operators around the
world.
For more information on AudioCodes, visit
http://www.audiocodes.com.
Statements concerning AudioCodes' business outlook or future
economic performance; product introductions and plans and
objectives related thereto; and statements concerning assumptions
made or expectations as to any future events, conditions,
performance or other matters, are "forward-looking statements'' as
that term is defined under U.S. Federal securities laws.
Forward-looking statements are subject to various risks,
uncertainties and other factors that could cause actual results to
differ materially from those stated in such statements. These
risks, uncertainties and factors include, but are not limited to:
the effect of global economic conditions in general and conditions
in AudioCodes' industry and target markets in particular; shifts in
supply and demand; market acceptance of new products and the demand
for existing products; the impact of competitive products and
pricing on AudioCodes' and its customers' products and markets;
timely product and technology development, upgrades and the ability
to manage changes in market conditions as needed; possible need for
additional financing; the ability to satisfy covenants in the
Company's loan agreements; possible disruptions from acquisitions;
the ability of AudioCodes to successfully integrate the products
and operations of acquired companies into AudioCodes' business; and
other factors detailed in AudioCodes' filings with the U.S.
Securities and Exchange Commission. AudioCodes assumes no
obligation to update the information in this release.
©2019 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD
VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What's
Inside Matters, OSN, SmartTAP, User Management Pack, VMAS,
VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom,
AudioCodes One Voice, AudioCodes Meeting Insights, AudioCodes Room
Experience and CloudBond are trademarks or registered trademarks of
AudioCodes Limited. All other products or trademarks are property
of their respective owners. Product specifications are subject to
change without notice.
Company Contact
Shirley Nakar - Orgad
Director, Investor Relations
AudioCodes
Tel: +972-3-976-4000
shirley@audiocodes.com
IR Agency Contact
Brett Maas, Managing Partner Hayden
IR
Tel: +1-646-536-7331
Brett@haydenir.com
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SOURCE AudioCodes