Agilysys Announces Hospitality Technology Solutions That Enable Safe and Enjoyable Guest Experiences
May 26 2020 - 11:07AM
Business Wire
Products for Guest Self-Service, Contactless
Payment, Staff Communication, Mobile Ordering, Social Distancing
& Guest Promotions
Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of
next-generation hospitality software solutions and services, today
announced that it is delivering a broad range of solutions designed
to help their customers rapidly adapt to the COVID-19 “New Normal”
world. These solutions have already been implemented with customers
and are delivering impressive returns on investment.
As guests engage with hospitality providers, they are demanding
a safe and healthy experience. Operators, as a result, are faced
with the need to keep revenue flowing while enforcing
social-distancing, providing a touchless self-service experience,
finding innovative ways to deliver products and services, and
implementing new frequent deep cleaning protocols.
Agilysys has responded to these needs with enhanced solutions,
some already in use at multiple customer sites, to help them
implement mobile ordering, guest self-service, mobile check
in/check out, digital keys, guest two-way communication and
contactless payment, producing measurable results with respect to
guest experience, increased efficiency and ease of use. Many of
these enhancements have been developed in partnership with
customers who have been at the forefront of driving an enhanced
guest experience.
"Hospitality operators are facing a new world of guest
expectations and guidelines from governments," said Rohith Kori,
Senior Director, Corporate & Product Strategy at Agilysys.
"Over the last three years, driven by our robust R&D engine, we
have been singularly focused on building full-featured, integrated
yet modular enterprise-grade solutions for the hospitality
industry. Agilysys stands ready to service our customers as digital
transformation efforts accelerate across our markets.”
Agilysys solutions help our customers to:
Keep Revenue Flowing
- Offer OmniChannel Food & Beverage Ordering solutions
including online ordering, kiosk-based ordering and app-based
ordering through rGuest® Buy OnDemand, rGuest Buy Kiosk and
InfoGenesis® POS.
- Optimize constrained room inventory with auto-assignment in
AgilysysTM PMS solutions.
- Incentivize guests to visit using loyalty programs and targeted
promotions with Agilysys Customer Engagement Suite.
- Enable a commission-free, direct channel booking engine that
allows guests to book rooms, spa and golf appointments through
rGuest Book.
Enforce Social-Distancing
- Enable guest self-service check-in/out with rGuest Express
Mobile or rGuest Express Kiosk.
- Manage venue seating separation with rGuest Seat reservation
and table management.
- Maintain occupied room spacing with Agilysys PMS
solutions.
- Enable Two-Way Guest Communication through rGuest Service to
allow for easy and efficient interaction between guests and
staff.
Enable Contactless & Cashless Commerce
- Enable cashless commerce through Agilysys Wallet.
- Allow guests to pay on their own devices through Agilysys
Authorize.
- Support contactless EMV at both countertop and mobile payment
terminals with rGuest Pay.
- Support Pay at Table solutions.
Automate Staff Workflow & Task Management
- Implement detailed checklists and efficiently enforce a new
integrated resort-wide enhanced hygiene plan through rGuest Service
housekeeping module.
- Implement integrated task management across all departments
through rGuest Service enabling customers to increase efficiency
and staff productivity.
- Automate room inventory management to conform to any new
occupancy restrictions and post real-time room availability updates
with Agilysys PMS solutions.
“Due to COVID-19, Sea Pines Resort would not have any revenue
stream for Food & Beverage if it were not for Agilysys rGuest
Buy OnDemand!” said Matt Roher, Director of Food & Beverage for
Sea Pines Resort. “OnDemand has created an opportunity for us to
service our guests, homeowners and residents with ease and
confidence. We look forward to reopening our Bakery with the full
suite of Agilysys products in the coming week!”
“We offered our guests the ability to check-in and check-out
using their mobile phones and Kiosks with Agilysys rGuest Express
products well before the COVID-19 mandated closures. We noticed an
almost immediate shift toward using this technology and look
forward to welcoming back our customers with self-service and
social-distancing options,” said Don Karrer – Corporate VP of IT
for Golden Entertainment.
“We were using an inefficient room assignment method with a
manual, telephone and radio relay system. Rooms were not ready when
guests arrived, and housekeeping was strained,” said Ed Nickelson,
Director of IT at Pinehurst Resort and Country Club. “Using rGuest
Service from Agilysys, the front desk staff now assigns rooms as
“ANCI” (Arrived – Not Checked In) which signals the Guest Room
Attendant’s tablet which room to clean next. Rooms are turned over
quickly as staff move effortlessly throughout their day. Once a
room is marked as inspected, the system automatically sends the
guest an SMS that their room is ready.”
For additional COVID-19 resources, please visit the Agilysys
Coronavirus Resource page at:
https://www.agilysys.com/en/hospitality-resource
About Agilysys
Agilysys has been a leader in hospitality software for more than
40 years, delivering innovative guest-centric technology solutions
for gaming, hotels, resorts and cruise, corporate foodservice
management, restaurants, universities, healthcare, and sports and
entertainment. Agilysys offers the most comprehensive software
solutions in the industry, including point-of-sale (POS), property
management (PMS), inventory and procurement, payments, and related
applications, to manage the entire guest journey. Agilysys is known
for its leadership in hospitality, its broad product offerings and
its customer-centric service. Some of the largest hospitality
companies around the world use Agilysys solutions to help improve
guest loyalty, drive revenue growth and increase operational
efficiencies. Agilysys operates across the Americas, Europe, the
Middle East, Africa, Asia-Pacific, and India with headquarters
located in Alpharetta, GA.
For more information, visit www.agilysys.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20200526005610/en/
Media: Robert Shecterle, Agilysys, Inc., 770-810-6046,
robert.shecterle@agilysys.com Investors: Dave Wood, Agilysys, Inc.,
770-810-7920, dave.wood@agilysys.com
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