Post-pandemic employee expectations force
companies to transform their technology and business for an
evolving, competitive labor market, ISG Provider Lens™ report
says
In the wake of the COVID-19 pandemic, enterprises in Switzerland
are rethinking the future of work and adopting hybrid work modes to
respond to future societal changes, according to a new research
report published today by Information Services Group (ISG) (Nasdaq:
III), a leading global technology research and advisory firm.
The 2022 ISG Provider Lens™ Future of Work — Services and
Solutions report for Switzerland finds that broad-based changes in
work in Switzerland over the last 12 to 18 months have included the
introduction of simplified technology solutions, virtual work
infrastructure, analytics and automation to support diverse
workforces with changing expectations. Allowing hybrid work has
been a major part of these changes.
“New technologies give companies in Switzerland the flexibility
to offer new workplace experiences that employees demand, but more
than technology is required,” said Uwe Ladwig, managing director,
ISG Switzerland. “Employers are both updating their capabilities
and making organizational changes to compete for talent, often with
the help of workplace transformation service providers.”
It is now common for enterprises in Switzerland to let employees
work at home all but two or three days per week, while some are
allowing them to work remotely four days per week or even
permanently, the report says. This boosts comfort and productivity
for many workers. However, companies are still adapting to the
challenges hybrid work can bring, such as keeping remote workers
engaged during meetings at a central facility.
As in other regions, companies in Switzerland also need to
satisfy different generations of employees, ISG says. While the
digital natives of Generation Z (born in the late 1990s and early
2000s) are well prepared for remote work and virtual collaboration,
enterprises are enhancing offices to make them more productive for
this group. At the same time, they must also meet older
generations’ workplace expectations.
“Workplaces are no longer one-size-fits-all,” said Jan Erik
Aase, partner and global leader, ISG Provider Lens Research. “The
workplace of the future in Switzerland needs to be co-created by
all parties, with the prime focus being employee requirements.”
The rise of hybrid work in Switzerland has also made the
security of organizational data and devices a major challenge, ISG
says. Many companies, often working with managed workplace services
partners, are adopting Zero Trust frameworks, multifactor
authentication, analytics and automation to avoid unauthorized
access and prevent threats.
The report also examines other Swiss workplace trends, including
efforts to minimize the carbon footprint of work, the expanded
strategic role of IT departments and the use of digital workplace
support services to offer multiple channels for different types of
employees.
The 2022 ISG Provider Lens™ Future of Work — Services and
Solutions report for Switzerland evaluates the capabilities of 27
providers across three quadrants: Workplace Strategy Transformation
Services, Managed Workplace Services — End User Technology, and
Digital Service Desk and Workplace Support Services.
The report names Accenture, ELCA, Swisscom and Unisys as Leaders
in all three quadrants. It names Aveniq, Bechtle and Wipro as
Leaders in two quadrants each and Capgemini and Fujitsu as Leaders
in one quadrant each.
Customized versions of the report are available from ELCA, JMC
Software, Swisscom and Wipro.
The 2022 ISG Provider Lens™ Future of Work — Services and
Solutions report for Switzerland is available to subscribers or for
one-time purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Brazil,
the U.K., France, Benelux, Germany, Switzerland, the Nordics,
Australia and Singapore/Malaysia, with additional markets to be
added in the future. For more information about ISG Provider Lens
research, please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 800 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20221109005321/en/
Philipp Jaensch, ISG +49 151 730 365 76
philipp.jaensch@isg-one.com
Matthias Longo, Palmer Hargreaves for ISG +49 152 341 464 63
mlongo@palmerhargreaves.com
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