New Relic Brings Error Tracking into Atlassian Open DevOps Solution
August 09 2022 - 9:00AM
Business Wire
Company launches errors inbox within Jira
Software toolchain page to give developers full stack error
tracking and software performance monitoring
New Relic (NYSE: NEWR), the observability company, today
announced it has joined the Atlassian Platform Partner Program as
part of the Atlassian Open DevOps solution that integrates Jira
Software with popular DevOps tools. New Relic has integrated errors
inbox with Jira Software to empower developers to easily access and
set up full stack error tracking and software performance
monitoring from inside Jira Software, Atlassian’s issue and project
management tool. With this integration, developers can create Jira
Software issues directly within errors inbox, the New Relic
platform functionality for error tracking. This announcement
coincides with the launch of the Jira Software toolchain page,
which helps developer teams to discover and install DevOps tools to
improve DevOps practices across their software development
lifecycle.
“As applications grow more complex, developers need a system in
place to proactively fix errors before the customer experience is
impacted,” said Peter Pezaris, SVP, Strategy and User Experience
at New Relic. “Errors inbox for Jira Software, which builds on
the strong history between New Relic and Atlassian, makes
developers’ lives easier by allowing them to get to the root cause
faster with full error details — including stack traces — and
alerts whenever a critical, customer-impacting error arises.
Ticketing is made easier, too, as teams can instantly create Jira
Software issues with all the right information, without leaving
their error management workflow.”
Key benefits and capabilities of the New Relic and Jira Software
integration include:
- Track, triage, and resolve errors in one place: Errors
are grouped and displayed on a single screen for visibility and
easy triaging. Tackle errors across the full application stack with
APM, RUM, Mobile, and Serverless (Lambda Functions) data
tracked.
- Resolve errors before impacting customers: Proactively
review and triage errors before they affect customers. Get to the
root cause faster with full error details, including stack traces
and logs in context, provided in the error inbox.
- Collaborate across teams: Squash bugs as a team with
shared error visibility, shared comments, and an integration with
Slack.
- Create Jira Software issues with a click: With the new
integration, set up templates and quickly file Jira Software
issues containing error details, associated issues, and direct
links to the stack trace and entities in New Relic for easy
debugging.
“Atlassian and New Relic share a vision to improve the developer
experience by meeting users where they are and allowing them to use
the tools they know and love,” said Bryant Lee, VP of
Partnerships and Developer Experience at Atlassian. “We are
excited to include New Relic errors inbox as an app in the Jira
Software toolchain page, which makes it easier for millions of
users to discover and connect DevOps apps used throughout the
software development lifecycle to fill gaps in the toolchain as
their DevOps practices evolve.”
“We have been really impressed with how New Relic errors inbox
offers a single place to track all the errors for the entire
stack," said Mudit Mehta, Software Engineer II at Postman.
"Errors inbox helps developers save time instead of looking and
jumping through multiple tools for cloud-based or external error
tracking. With the integration for Jira Software, I can quickly
view an error and notify the right team members by filing a
templated Jira Software issue in seconds without even leaving the
New Relic platform.”
The Jira Software toolchain page is the latest collaboration
between New Relic and Atlassian. The integration builds on the
recent launch of the Bitbucket quickstart in New Relic Instant
Observability, which gives engineers visibility into the health and
performance of their Bitbucket pipelines to continuously improve
and optimize their deployments. Developers can also connect Jira
Software to New Relic alerts to help the right teams get the right
information in the software development life cycle.
Errors inbox for Jira Software is available for free to all New
Relic full platform users and Jira Cloud users. For more
information, visit www.newrelic.com. Additional integrations for
Atlassian’s Connect applications with errors inbox and other
capabilities will be available later this year.
About New Relic
As a leader in observability, New Relic empowers engineers with
a data-driven approach to planning, building, deploying, and
running great software. New Relic delivers the only unified data
platform that empowers engineers to get all telemetry—metrics,
events, logs, and traces—paired with powerful full stack analysis
tools to help engineers do their best work with data, not opinions.
Delivered through the industry’s first usage-based consumption
pricing that’s intuitive and predictable, New Relic gives engineers
more value for the money by helping improve planning cycle times,
change failure rates, release frequency, and mean time to
resolution. This helps the world’s leading brands including adidas
Runtastic, American Red Cross, Australia Post, Banco Inter, Chegg,
GoTo Group, Ryanair, Sainsbury’s, Signify Health, TopGolf, and
World Fuel Services (WFS) improve uptime, reliability, and
operational efficiency to deliver exceptional customer experiences
that fuel innovation and growth. www.newrelic.com.
Forward-looking statements
This press release contains “forward-looking” statements, as
that term is defined under the federal securities laws, including
but not limited to statements regarding new functions of New Relic
platform and products, including any anticipated benefits, results
and future opportunities related thereto. The achievement or
success of the matters covered by such forward-looking statements
are based on New Relic’s current assumptions, expectations, and
beliefs and are subject to substantial risks, uncertainties,
assumptions, and changes in circumstances that may cause New
Relic’s actual results, performance, or achievements to differ
materially from those expressed or implied in any forward-looking
statement. Further information on factors that could affect New
Relic’s financial and other results and the forward-looking
statements in this press release is included in the filings New
Relic makes with the SEC from time to time, including in New
Relic’s most recent Form 10-Q, particularly under the captions
“Risk Factors” and “Management’s Discussion and Analysis of
Financial Condition and Results of Operations.” Copies of these
documents may be obtained by visiting New Relic’s Investor
Relations website at http://ir.newrelic.com or the SEC's website at
www.sec.gov. New Relic assumes no obligation and does not intend to
update these forward-looking statements, except as required by
law.
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version on businesswire.com: https://www.businesswire.com/news/home/20220809005007/en/
Media Contact Francesca DeAnda New Relic, Inc.
PR@newrelic.com
Investor Contact Peter Goldmacher New Relic, Inc. 503-336-9280
IR@newrelic.com
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