Teladoc Health Expands Innovative Whole-Person Primary Care Offering, Primary360
July 06 2022 - 9:00AM
Teladoc Health (NYSE: TDOC), the global leader in whole-person
virtual care, announced today expanded capabilities for Primary360
members to further remove barriers to access and increase
convenience through one, seamless, comprehensive primary care
experience that meets people where they are. Primary360 members
will now receive health plan in-network referrals and care
coordination support; free, same-day medication delivery from
Capsule, the leading national digital pharmacy; and in-home,
on-demand phlebotomy with Scarlet Health®. Teladoc Health’s primary
care offering continues to gain market momentum, with Priority
Health, a nationally recognized health plan, choosing Primary360
for its members this year.
Primary360 was recently named to the CIO 100 list for
achievements in technology and offers high quality healthcare for
millions of individuals – especially those who do not have an
ongoing relationship with a primary care provider. As part of
Teladoc Health’s ongoing commitment to improving access and health
outcomes, these collaborations maintain continuity of care and
fully support a range of healthcare needs:
- Care Coordination capabilities empower the physician-led care
team to leverage a holistic view of a member's health plan
eligibility, share information, and make streamlined referrals to
internal Teladoc Health services and programs. Teladoc Health care
teams provide integrated clinical navigation, ensuring medical
needs are resolved within a member’s health plan provider network
when in-person care is required.
- Data has shown that approximately 50% of consumers fail to pick
up their prescriptions. By offering convenient, free, at-home
delivery through Capsule, the nation’s leading digital pharmacy,
Teladoc Health is reducing a known barrier to medication adherence
by making it easier than ever for customers to get, manage, and
stay on their medications. “The Primary360 model is how healthcare
should be – every customer should feel looked after by the
healthcare system, and accessing what they need should be this
comprehensive and easy,” said Capsule Founder and CEO Eric
Kinariwala. “We’re excited to bring Capsule to customers across
Teladoc Health’s comprehensive whole person telehealth suite,
including Primary360. By harnessing both Capsule and Teladoc
Health’s proprietary technology platforms, customers will have
access to the best, most seamless healthcare experience – receiving
care when and where they need it.”
- An in-home lab collection option provides value for those
seeking convenience or lacking access to reliable transportation,
completing the tests according to their own schedule and within a
place where they are most comfortable. In collaboration with
Scarlet®, lab order completion rates increased by 22.5% during an
initial trial. “We are excited to collaborate with Teladoc Health
to provide alternative and convenient healthcare service options
that patients desire and deserve,” said Richard Schwabacher, Head
of Scarlet Health and Chief Digital Officer at BioReference
Laboratories, an OPKO Health company.
Large-scale health plans are embracing a virtual-first care
model. Priority Health, a nationally recognized nonprofit health
benefits company focused on improving the health and lives of one
million members across Michigan, has announced incorporating
Primary360 and the whole person suite of telehealth, mental health
and chronic condition support as the cornerstone of their new
virtual benefit design to offer to fully funded commercial clients
and members.
“We are seeing exciting momentum with Primary360,” said Kelly
Bliss, president, U.S. Group Health at Teladoc Health. “Commercial
success along with consumer adoption, driven by new capabilities,
solidifies Primary360 as the leading and trusted virtual-first
healthcare offering. We also know that virtual care is a driver in
reducing barriers to healthcare access and we embrace the
opportunity and the responsibility to further advance health equity
with Primary360.”
About Teladoc HealthTeladoc Health empowers all
people everywhere to live their healthiest lives by transforming
the healthcare experience. As the world leader in whole-person
virtual care, Teladoc Health uses proprietary health signals and
personalized interactions to drive better health outcomes across
the full continuum of care, at every stage in a person’s health
journey. Ranked #1 among direct-to-consumer telehealth providers in
the J.D. Power 2021 U.S. Telehealth Satisfaction Study, Teladoc
Health leverages more than a decade of expertise and data-driven
insights to meet the growing virtual care needs of consumers and
healthcare professionals. For more information, please visit
www.teladochealth.com or follow @TeladocHealth on Twitter.
About Capsule Capsule is
rebuilding the pharmacy industry from the inside out with an
emotionally resonant experience and technology that enables
customized outcomes for doctors, hospitals, insurers, and
manufacturers. Capsule has designed every aspect of the pharmacy
experience to give consumers and partners the peace of mind of
having their health looked after. Capsule is available in dozens of
cities across the United States, with the ability to reach more
than 100 million Americans. For more information, please
visit capsule.com
About BioReference Laboratories, Inc. and Scarlet
Health®BioReference Laboratories, Inc., is one of the
largest full-service specialty laboratories in the United
States that gives healthcare providers and patients the power
to make confident healthcare decisions. With a focus on oncology,
urology and women’s health, as well as Scarlet Health®,
BioReference offers comprehensive test solutions and unparalleled
expertise based on a 40-year legacy of proven science and
innovation. Scarlet® delivers an innovative and mobile alternative
to traditional laboratory specimen collection options closing
critical gaps in patient care and completing the last medical mile.
BioReference is in-network with the largest health plans
in the United States, serves approximately 19 million
patients annually, and operates a network of 11 laboratory
locations. With a national footprint and niche market experience,
BioReference provides credible and tailored solutions that meet the
needs of healthcare providers, employers, governmental agencies,
educational systems, summer camps, hospitals and health systems,
correctional institutions, sports leagues, travel and leisure
industries, and retail markets. For more information visit
https://www.bioreference.com/, https://www.scarlethealth.com/ or on
Facebook, Twitter, Instagram and LinkedIn.
ContactCarolyn W.
Edwardscarolyn.edwards@teladochealth.com+1 321-795-1952
Source: Teladoc Health, Inc. – General
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