ISG Automation Supports Western Union Intelligent Automation Program
May 18 2022 - 10:00AM
Business Wire
Firm partnering with WU to launch and scale
RPA and prepare for future automations
Western Union, a global leader in cross-border, cross-currency
money movement and payments, has successfully rolled out a
strategic intelligent automation program with the help of ISG
Automation, the pure-play intelligent automation business of
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm, ISG said today.
As the operator of a vast network in more than 200 countries and
territories, Western Union recognized the potential of intelligent
automation to improve productivity and increase operational
efficiency across the business.
ISG Automation set up an Intelligent Automation Center of
Excellence (CoE), initially delivering robotic process automations
(RPA) leveraging SS&C Blue Prism software, and then used its
expertise to ensure that Western Union would be successful in
building its own RPA software bots going forward by training more
than 50 citizen developers to use a low-code development
platform.
John Dyer, SVP and head of global operations, Western Union,
said: “Taking people who are tech-savvy and re-skilling them into
intelligent automation developers has proven to be an extremely
effective way of scaling enterprise-wide automation. As a result,
we have the right people creating the right automations while
giving them the opportunity to create a new career path within the
company.”
Following the successful establishment of the CoE, ISG
Automation helped Western Union add optical character recognition
(OCR) to enhance the performance of its RPA bots. ISG has also
assisted with discussions around future technology options as
Western Union looks to continue its expansion into Intelligent
Automation.
“Western Union has partnered with ISG Automation since 2016 to
launch and extend its global automation program, which today
includes more than 120 automations that save the company more than
26,000 hours of manual work each month,” said Wayne Butterfield,
partner, ISG Automation. “Western Union is realizing a return on
its automation investment of between three and six times its
expenditure.”
“We have worked with ISG from the beginning of our automation
journey, identifying areas of the business where automation would
bring us the greatest value, such as increasing capacity to deliver
customer service,” says Gintautas Jonutis, director and global head
of Robotics & Automation at Western Union.
ISG Automation is the pure-play intelligent automation unit of
ISG with a full portfolio of services, including automation
assessments and strategy, proof-of-concept deployments,
implementation and integration of software bots, establishment of
centers of excellence to scale automation, as well as training and
managed services. For more about ISG Automation, visit this
webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 800 clients, including more than 70 of the top
100 enterprises in the world, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20220518005703/en/
Press:
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Erik Arvidson, Matter Communications for ISG +1 617 755 2985
isg@matternow.com
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