Series adds Google Ecosystem, Travel and
Hospitality Services, HR Outsourcing and Transformation Services
and more
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm, will publish 42 major
provider evaluation studies in 2022, adding several important new
subject areas to its influential and widely referenced ISG Provider
Lens™ research series.
The ISG Provider Lens series includes 10 new quadrant studies
for 2022, including evaluations of providers focused on engineering
services, payroll solutions and services, human resources
outsourcing and transformation services, and human capital
management technology platforms. Other new studies examine provider
services geared to specific industries: consumer packaged goods;
media, technology and communications, and travel and hospitality.
Finally, separate studies will focus on providers within the
partner ecosystems of Google, Oracle and Workday, respectively.
The 2022 ISG Provider Lens series will also include reports on
the U.S. public sector technology buying market across nine
studies, and it will be expanded to include several reports on new
geographic markets: the Benelux region (Belgium, the Netherlands
and Luxembourg), Canada and Singapore/Malaysia.
In addition, the 2022 ISG Provider Lens series will, for the
first time, evaluate service providers on environmental
responsibility. As outsourcing clients incorporate prominent
environmental practices into their business strategies and
operations, many will look for similar initiatives from their
service providers. The ISG Provider Lens reports will evaluate
provider initiatives to reduce environmental impacts and to achieve
carbon neutrality and net-zero carbon emissions. In addition, the
reports will look at providers’ ability to help clients meet their
sustainability goals as well as their environmental advocacy with
clients, partners, suppliers and other stakeholders.
“We’re expanding our research to cover several areas in which
enterprises are increasingly turning to technology and service
providers to help them achieve their business goals,” said Jan Erik
Aase, partner and global leader, ISG Provider Lens Research. “We
will evaluate providers on their environmental impacts, a topic
that’s generating an incredible amount of interest from clients and
the general public.”
In addition, ISG will, for the first time, evaluate how service
providers account for diversity, equity and inclusion.
The 42 ISG Provider Lens studies for 2022 include coverage of
trending topics such as the digital workplace, cybersecurity,
intelligent automation and the public cloud. ISG will continue
reports added in 2021, including those covering procurement
services and platforms, marketing technology, mainframe solutions
and services, and banking and contact center platforms. Each ISG
Provider Lens study will include specific coverage of individual
geographic markets.
The new studies in human resources outsourcing and
transformation services and human capital management technology
platforms come as enterprises across the globe face difficulties
with hiring and retaining employees due to the COVID-19 pandemic.
In addition, the study on travel and hospitality solutions and
services comes at a time when the industry is facing huge
challenges from the pandemic.
ISG will also expand in 2022 its “Digital Innovators” report
series, introduced this year. The Digital Innovator reports will
identify burgeoning and start-up companies that can contribute
leading-edge solutions and accelerators to address client
challenges.
“Enterprises are broadening their use of providers and vendors
as they develop new and expanded offerings for their customers,”
said Aase. “This requires relationships with not only service
providers but also with software, hardware and platform vendors,
some of which are emerging ISVs (independent software vendors) and
niche vendors.”
The 2022 ISG Provider Lens studies will feature enhanced
proprietary content unique to ISG. Each quadrant report will
include information on enterprise buying behavior and market
trends, as well as price benchmarking data in the reports’
Executive Summaries. ISG also will include findings from its “ISG
Voice of the Customer” client satisfaction research, upon which the
ISG Star of Excellence Awards™ program is based, in the provider
evaluations and Leader pages.
In addition to the quadrant reports, ISG will continue to
publish ISG Provider Lens Archetype reports, which offer a
first-of-its-kind evaluation of providers from the perspective of
specific buyer types. A total of 10 such reports are planned for
2022.
The ISG Provider Lens Annual Plan for 2022 is available for
download here. For more information about ISG Provider Lens
research, please visit this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Germany,
Switzerland, the U.K., France, the Nordics, Brazil and
Australia/New Zealand, with additional markets to be added in the
future. For more information about ISG Provider Lens research,
please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20211118006004/en/
Press Contacts: Will Thoretz, ISG +1 203 517 3119
will.thoretz@isg-one.com Erik Arvidson, Matter Communications for
ISG +1 617 755 2985 isg@matternow.com
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