ISG to Publish Study on the Evolving Enterprise Service Management Market
November 11 2021 - 10:00AM
Business Wire
ISG Provider Lens™ report will evaluate
providers of ESM software, consulting and implementation
services
Information Services Group (ISG) (Nasdaq: III),
a leading global technology research and advisory firm, has
launched a research study examining the highly competitive and
evolving market of providers offering enterprise service management
support.
The study results will be published in a comprehensive ISG
Provider Lens™ report, called Enterprise Service Management –
Services & Solutions, scheduled to be released in March. The
report will cover a range of ESM products and services, including
ESM consulting and software.
Enterprise buyers will be able to use information from the
report to evaluate their current vendor relationships, potential
new engagements and available offerings, while ISG advisors use the
information to recommend providers to the firm’s buy-side
clients.
The new report focuses on the ever-changing enterprise ESM
landscape, said Jan Erik Aase, partner and global leader, ISG
Provider Lens Research. “ESM buyers can find it challenging to
identify the best-fit solution for enterprise-wide services,” he
said. “Business leaders need to make these decisions using
quantitative and qualitative methods. Our report will provide
enterprises with the information required to select the right ESM
managed service providers, software and partners.”
ISG has distributed surveys to more than 175 enterprise service
management providers. Working in collaboration with ISG’s global
advisors, the research team will produce four quadrants
representing the services and products the typical enterprise
client is buying in the enterprise service management space, based
on ISG’s experience working with its clients. The four quadrants
are:
- ESM Consulting Services, evaluating providers that help
customers transform their enterprise services landscape. These
providers assist enterprises in understanding the changing market
and guide them in designing the right business, service and
technology models. They also enable enterprises to reach a future
state by recommending tools and solutions to build a sustainable
and resilient business. ESM consulting services bridge the gap
between IT and other areas of the business to build a seamless
collaboration between IT Service Management (ITSM) and ESM.
- ESM Managed Services for Converged IT & Business
Ops, assessing the capability of providers to offer managed
services for the maintenance and support of systems for centralized
service management. The enterprise converged IT services portfolio
enables direct control and monitoring of complex systems, workflows
and services. These include infrastructure, applications monitoring
and performance. Additionally, this study will review providers of
business process support and operations capabilities built around
specific business verticals: data quality management, data security
and compliance.
- ESM Implementation and Integration Services, analyzing
specialized providers with software implementation and integration
capabilities for the enterprise landscape. Providers must possess
deep knowledge of technical and project management practices for
planning, designing, developing and delivering standard software
solutions for enterprise portfolios, covering business, service
lines and IT systems. Implementation concentrates on installation,
configuration and operationalizing the tools and platforms for IT
and business functions.
- ESM Software Providers, assessing providers that offer
software and deliver capabilities to manage services across the
enterprise. These tools drive workflows and work management
activities across functions, while catering to specific needs.
Providers build on-premises and cloud solutions for specific
groups, covering technology, service line, organizational support
and business process systems. The study will cover the
functionalities and customization capabilities to deliver
customer-, business- and organization-specific solutions.
The report will cover the U.S. enterprise service management
market. ISG analyst Ashwin Gaidhani will serve as author of the
report.
A list of identified providers and vendors and further details
on the study are available in this digital brochure. Companies not
listed as enterprise service management providers can contact ISG
and ask to be included in the study.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Germany,
Switzerland, the U.K., France, the Nordics, Brazil and
Australia/New Zealand, with additional markets to be added in the
future. For more information about ISG Provider Lens research,
please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20211111005781/en/
Press Contacts: Will Thoretz, ISG +1 203 517 3119
will.thoretz@isg-one.com
Erik Arvidson, Matter Communications for ISG +1 617 755 2985
isg@matternow.com
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