Atlassian Named a Visionary in the 2021 Gartner® Magic Quadrant™ for IT Service Management Tools
September 07 2021 - 9:00AM
Business Wire
Over 35,000 customers rely on Jira Service
Management for modern, high-velocity ITSM
Atlassian Corporation Plc (NASDAQ: TEAM), a leading provider of
team collaboration and productivity software, has been named a
Visionary in the 2021 Gartner® Magic Quadrant™ for IT Service
Management Tools. Its Jira Service Management solution focuses on
the convergence of digital experiences for development, operational
and business teams, catapulting it to the fastest-growing ITSM
product by new customer count in 2020. This comes on the heels of
Gartner recognizing Atlassian in the March 2021 Gartner Peer
Insights Customers’ Choice for IT Service Management Tools.
As companies sprint to digitally transform, they are recognizing
that every team has to operate with the same urgency and speed.
Their teams must come together to respond to business changes and
deliver great digital service experiences fast - or they run the
risk of going out of business. With Jira Service Management, only
Atlassian connects development, IT operations, and business teams,
allowing them to operate at high velocity and deliver the
exceptional service experiences their customers and employees
demand. The recent Gartner Magic Quadrant report states, “In
response to digital disruption, ITSM tools are beginning to address
integration requirements with the DevOps toolchain and support for
agile workflows across ITSM processes.”1 Atlassian’s differentiated
approach to ITSM centers around DevOps and agile service
delivery.
“We believe Infrastructure and Operations (I&O) leaders have
an exciting role to play in reimagining ITSM processes, practices,
and tools to fast-track their digital transformation initiatives.
At Atlassian, we’re excited to be joining forces with over 35,000
of our ITSM customers who are at the forefront of crafting a fresh,
new approach to service management–one that is designed for a
digital, remote-first world. This recognition by Gartner is further
validation of Atlassian breaking new ground and charting the future
of service delivery,” said Cameron Deatsch, Chief Revenue Officer
at Atlassian.
Atlassian’s vision for ITSM and its investments are influenced
by three major beliefs:
- Dev + IT + Business teams must converge – As DevOps
philosophies and practices gain momentum, ITSM and the way it fits
into the entire software service delivery lifecycle needs a reboot.
Atlassian is investing in Jira Service Management that connects
development, IT operations, and business teams, so work flows
seamlessly from concept to design, and on to building, launching,
operating, and supporting great product and service
experiences.
- Team autonomy, with coordination, is paramount – Remote work,
distributed architectures, and an uptick in agile methods and new
ways of working is stressing the seams of the old, central
command-and-control approach to I&O. Atlassian’s innovative
ITSM solution provides teams within enterprises with the
flexibility and simplicity required to run fast and operate with
autonomy, while still allowing for common terminology, experiences,
and administrative controls, necessary for coordinated work.
- Right-sized, cost-effective functionality is crucial – ITSM
cost-complexity fatigue and frustration is at an all-time high.
Atlassian is committed to being the solution of choice for
enterprises looking for a fresh approach to ITSM - one that focuses
on delivering the right set of capabilities its customers actually
need, in a transparent, cost-effective way.
The company continues to make significant investments in
innovative capabilities mission-critical to delivering service
management at scale and enabling every team to operate at high
velocity. This includes recent acquisitions such as Code Barrel
(no-code automation), Halp (conversational ticketing within Slack
and Microsoft Teams), Mindville Insight (asset and configuration
management), Chart.io (visualization and analytics), and ThinkTilt
ProForma (low-code/no-code form builder with 300+ templates).
A complimentary download of the complete 2021 Magic Quadrant for
IT Service Management Tools is available here.
1Gartner, Inc. “Magic Quadrant for IT Service Management Tools,”
Rich Doheny, Keith Andes, Chris Matchett, 30 August 2021.
Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions
of Gartner research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, express or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
Gartner Peer Insights Customers’ Choice constitute the
subjective opinions of individual end-user reviews, ratings, and
data applied against a documented methodology; they neither
represent the views of, nor constitute an endorsement by, Gartner
or its affiliates.
Gartner and Magic Quadrant are registered trademarks of Gartner,
Inc. and/or its affiliates in the U.S. and internationally and is
used herein with permission. All rights reserved.
About Atlassian
Atlassian unleashes the potential of every team. Our team
collaboration and productivity software helps teams organize,
discuss, and complete shared work. Teams at more than 200,000
customers, across large and small organizations - including Bank of
America, Redfin, NASA, Verizon, and Dropbox - use Atlassian’s
project tracking, content creation and sharing, and service
management products to work better together and deliver quality
results on time. Learn more about our products, including Jira
Software, Confluence, Jira Service Management, Trello, Bitbucket,
and Jira Align at https://atlassian.com/.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20210907005141/en/
Media Contact Arseny Tseytlin press@atlassian.com
Investor Relations Contact Martin Lam IR@atlassian.com
Atlassian (NASDAQ:TEAM)
Historical Stock Chart
From Mar 2024 to Apr 2024
Atlassian (NASDAQ:TEAM)
Historical Stock Chart
From Apr 2023 to Apr 2024