Online Automotive Retailer Vroom Offers Last Mile Concierge Experience to Los Angeles Locals
May 05 2021 - 12:30PM
Vroom, Inc. (Nasdaq:VRM), a leading ecommerce platform for buying
and selling used vehicles, today announced the opening of a new Los
Angeles hub and a more customized driveway experience for 13
million people in over 1,000 zip codes within a 50-mile radius.
Vroom has delivered in the Los Angeles area since the company was
founded in 2012 and is now offering an experience that includes a
more personalized concierge service where customer advocates
transport cars directly to car buyers’ driveways on Vroom-branded
trucks and show them how to use their new vehicles. Vroom’s Los
Angeles Last Mile hub is located in Jurupa Valley, Riverside.
Vroom’s mission is to offer the best driveway experience
possible for both delivery and pickup, especially as the pandemic
has increased consumer appetite for remote car buying and selling.
Car purchases by Los Angeles-area Vroom customers increased by
nearly 65% year-over-year from 2019 to 2020, and cars sold to Vroom
by consumers increased by 261%. With an emphasis on customer
service, Vroom is taking a unique approach by recruiting employees
with hospitality and client service experience and teaching them
how to drive delivery trucks. Bolstered by Vroom’s Chief Logistics
Officer, Mary Kay Wegner, and her logistics leadership team, led by
new VP of Transportation, John Piatak, who joined Vroom after
leading transportation at Carvana, and VP of Hub Operations, Steve
DeVoe, who spent the last six years creating supply chain
management solutions at Veritiv, the company recently made its
1000th Last Mile delivery.
“With our valued customers in mind, creating a more personalized
driveway experience and rolling out more local hubs across the
country has been a priority for us at Vroom and we’re excited to
launch this offering in Los Angeles, a city with deep automotive
ties and strong automotive craft and production history,” said
Wegner. “As we prioritize expanding the Last Mile experience
nationwide, we’ll continue to grow and invest in our logistics and
delivery teams to support these efforts.”
Through its ecommerce platform and data-driven technology, Vroom
offers thousands of low-mileage, reconditioned vehicles with
delivery to consumers wherever they are in the U.S. It also
arranges financing through leading lenders and offers warranty and
other value-added products that provide convenience for customers.
In addition to providing a better way to buy a car, Vroom’s Sell Us
Your Car® offering allows customers who wish to sell or trade in
their vehicles to receive appraisals within minutes, attractive
market-based pricing, hassle-free loan payoffs and convenient
vehicle pickup.
For more information on Vroom’s car buying and selling options,
visit Vroom.com.
About Vroom:Vroom is an innovative, end-to-end
ecommerce platform designed to offer a better way to buy and a
better way to sell used vehicles. The company's scalable,
data-driven technology brings all phases of the vehicle buying and
selling process to consumers wherever they are and offers an
extensive selection of vehicles, transparent pricing, competitive
financing, and at-home pick-up and delivery. Vroom is based in New
York and Houston and also operates the Texas Direct Auto and
CarStory brands. For more information, visit vroom.com.
Media Contact:Moxie Communications GroupAlyssa
Galellavroom@moxiegrouppr.com(562) 294-6261
Source: Vroom, Inc.
Vroom (NASDAQ:VRM)
Historical Stock Chart
From Feb 2024 to Mar 2024
Vroom (NASDAQ:VRM)
Historical Stock Chart
From Mar 2023 to Mar 2024