Five9 Announces Strategic Partnership with IT Global Leader CANCOM
March 04 2021 - 1:00AM
Business Wire
Five9, Inc. (NASDAQ: FIVN), a leading provider of the
intelligent cloud contact centre, announced that CANCOM, a global
Digital Transformation Partner, has recently selected Five9 as its
exclusive CCaaS vendor. This strategic partnership aligns Five9
with one of the largest global technology resellers and reinforces
the company’s commitment to not only growing the Five9 partner
ecosystem but increasing its presence in the international market,
specifically Europe.
With over 4,000+ employees across Europe and the USA, CANCOM
delivers an extensive suite of IT services helping organisations
into the digital future. CANCOM supports its customers by
delivering tailor-made end to end IT solutions from a single source
- helping customers tackle the challenges of complex enterprise IT
problems and increasing their business success through the
implementation of modern technology. This includes key solution
offerings such as Hybrid IT, Enterprise Workplace and
Cybersecurity.
Through this new partnership, CANCOM plans to grow the contact
centre aspect of their business by fully utilising the flexibility
and scalability of the Five9 Intelligent Cloud Contact Centre to
provide an easier and enhanced experience for both the agents and
businesses. One of the key aspects of the Five9 Platform that
appealed to the CANCOM team were the extensive integrations with
the broader unified communication and collaboration space. In
particular, the seamless integration between Five9 and Microsoft
Teams, which allows contact center agents to easily identify the
right knowledge workers and subject matter experts helping reduce
wait times, make agents more productive and lead to quicker
resolution times for customers.
"As our customers are adopting multi-cloud solutions, I am
confident that the capabilities provided by the integrated CANCOM
and the Five9 Intelligent Cloud Contact Centre platform will break
down physical and technological boundaries that enable our clients
to provide first class customer service,” said Attila Dancso, Head
of Contact Centre at CANCOM.
As CANCOM continues to scale their business internationally, the
flexibility of the Five9 platform will allow them to easily wrap
their Session Initiation Protocol platform around the contact
centre enabling the company to access the solution from anywhere.
The combination of CANCOM’s subject matter expertise in helping
customers with their Digital Transformation and Five9’s leadership
in the CCaaS space will provide customers with a holistic,
comprehensive and award winning solution that will enable them to
reimagine their customer service and use it as an advantage in
their digital future.
“With CANCOM’s wealth of experience in helping customers
transform their workplace experience, we are delighted to welcome
them as a Five9 partner,” said Thomas John, VP of Channels, EMEA at
Five9. “Now we are enabling CANCOM to deliver the Five9
feature-rich, future-proof, agile, and best-in-breed CCaaS platform
to their customers. Both organisations have a ‘customer first’
approach as well as seamless alignment culturally, which will
enable enterprises to take their CX strategy into the future.”
About Five9
Five9 is an industry-leading provider of cloud contact centre
solutions, bringing the power of cloud innovation to more than
2,000 customers worldwide and facilitating more than six billion
customer engagements annually. The Five9 Intelligent Cloud Contact
Centre provides digital engagement, analytics, workflow automation,
workforce optimisation, and practical AI to create more human
customer experiences, to engage and empower agents, and deliver
tangible business results. Designed to be reliable, secure,
compliant, and scalable, the Five9 platform helps contact centres
increase productivity, be agile, boost revenue, and create customer
trust and loyalty.
For more information, visit www.five9.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20210303006060/en/
Media Contact: Five9 Kendall Taylor 925-231-2196
kendall.taylor@five9.com
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