Fed Attributes Payment Systems Outage to 'Human Error'
February 25 2021 - 7:31PM
Dow Jones News
By Paul Kiernan
The Federal Reserve said an outage of its key financial services
on Wednesday was caused by a maintenance mistake and it is taking
steps to prevent a recurrence.
"The incident was caused by an operational error involving an
automated data center maintenance process that was inadvertently
triggered during business hours," a Fed spokeswoman said. Such
tasks are normally performed after-hours, she said, adding, "This
was human error."
The disruption shut down all the Fed's financial services
Wednesday for about four hours, halting electronic systems used by
banks, businesses and government agencies to move money. While the
problem was resolved after the Fed extended its business hours to
clear a backlog of payments, it prompted banks to initiate
emergency protocols and raised questions about the resilience of
critical financial plumbing.
"When things like this happen it undermines public confidence,"
said Andrew Levin, a Dartmouth College economics professor who
served at the Fed from 1992 to 2012.
One person familiar with the Fed's systems said they rely on a
geographically dispersed network of data centers, servers and
mainframes. Problems that occur in a key location at the wrong time
can require the systems to be rebooted, which is what the Fed did
Wednesday.
The timing of the incident -- the middle of the day, between
11:15 a.m. and 3 p.m. Wednesday -- likely limited its impact, as
the heaviest volume of financial transfers occurs earlier in the
morning and later in the afternoon, that person said. Had the
outage lasted overnight, banks wouldn't have known their cash
position at the end of the day, and workers' paychecks could have
been delayed, the person said.
That's because the Fed's systems can take days to settle
transactions. Other central banks, including those of Europe,
Brazil and Mexico, do so instantly, something the Fed doesn't
anticipate doing until 2023.
The systems affected Wednesday included the Fedwire Funds
Service, which the Fed describes as "the premier electronic
funds-transfer service that banks, businesses and government
agencies rely on for mission-critical, same-day transactions." Also
affected were FedACH, an automated clearinghouse network that
enables debit and credit transactions, and Fedwire Securities,
which provides transfer and settlement services for securities
issued by the U.S. Treasury, government agencies and
government-sponsored housing enterprises.
In 2019, an unspecified technical issue took down parts of the
Fed system on separate occasions, including Fedwire Funds System
and FedACH. In a meeting shortly after the first outage in April
2019, the New York Fed's Treasury Market Practice Group noted that
there "would have almost certainly been very significant
ramifications for the market" if the Fedwire service hadn't resumed
within the same day.
But while individual systems have experienced problems, an
outage affecting all the Fed's financial services appeared to be
without precedent, current and former officials said.
"Yesterday's disruption to the Fed's payment systems is
concerning given the size and scope of these operations," Sen. Pat
Toomey (R., Pa..), the top Republican on the Senate Banking
Committee, said in an emailed statement. "Fortunately, the U.S. has
a robust and resilient financial system, and the Fed was able to
restore the services quickly. It is my understanding that the
real-world impact has been limited."
--Michael S. Derby contributed to this article.
Write to Paul Kiernan at paul.kiernan@wsj.com
(END) Dow Jones Newswires
February 25, 2021 19:16 ET (00:16 GMT)
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