Credit Union Loan Source Selects ACI Speedpay to Drive Digital Bill Payments for Customers; ACI Mobile Wallet Payments Adopti...
December 01 2020 - 08:00AM
Business Wire
Leading auto lender provides rich digital
payments experience so consumers can pay bills when, where and how
they want with minimal friction
ACI Worldwide (NASDAQ: ACIW), a leading global provider of
real-time digital payment software and solutions, today announced
Credit Union Loan Source (CULS) will drive a rich digital payments
experience for consumers through ACI Speedpay. With the ACI
solution, the company has seen an 89 percent increase in the
adoption of interactive voice response (IVR) payments, and ACI’s
mobile wallet feature has achieved 30 percent growth since
launch.
Located in Alpharetta, Georgia, CULS is an indirect auto finance
company with a dealer network spanning 14 states. Due to rapid
portfolio growth, CULS looked to modernize its digital presence
with a centralized way for customers to make payments and provide a
unified experience across channels. With ACI Speedpay, CULS’s
customers now have a single online portal to manage and pay their
bills. In addition, as more consumers have come to expect mobile
payment options for bills, ACI’s mobile wallet feature has provided
a convenient choice for mobile billing and payment, including
alerts and confirmations and the ability to display
e-statements.
“By streamlining bill payments for our customers, we saw call
center call volume drop by 15 percent almost immediately. With ACI
Speedpay, our customers can make multiple payments, store payment
information, see payment history and check balance and payoff
information, all from a single portal,” said RuthAnn Riggs, Chief
Operating Officer, Credit Union Loan Source. “The mobile wallet
feature has also been advantageous for customers who prefer to pay
bills through their smartphone, and the e-statements have resulted
in significant cost savings – we’ve seen paperless adoption rates
go from 2 percent to 18 percent, and this continues to climb month
over month.”
“Consumers are spending more time than ever on their mobile
devices, and meeting them where they are — on mobile — is crucial
for businesses,” said Sanjay Gupta, executive vice president, ACI
Worldwide. “With ACI Speedpay’s mobile wallet option, CULS is
benefiting from faster payments as well as increased engagement
with customers. In addition, ACI Speedpay is helping take the
pressure off the company’s call center by reducing inbound call
volume amid the pandemic.”
ACI Speedpay is an integrated suite of bill presentment and
payment services that empowers the success of thousands of clients.
The solution is proven to raise consumer satisfaction by 25 percent
by offering easy ways to view and pay bills. The solution’s mobile
wallet billing and payment capability improves consumer experience
while reducing costs.
About ACI Worldwide ACI Worldwide powers digital payments
for more than 6,000 organizations around the world. More than 1,000
of the largest financial institutions and intermediaries, as well
as thousands of global merchants, rely on ACI to execute $14
trillion each day in payments and securities. In addition, myriad
organizations utilize our bill presentment and payment services.
Through our comprehensive suite of software solutions delivered on
customers’ premises, through the public cloud or through ACI’s
private cloud, we provide real-time payment capabilities and enable
the industry’s most complete omni-channel payments experience.
© Copyright ACI Worldwide, Inc. 2020 ACI, ACI Worldwide, ACI
Payments, Inc., ACI Pay, Speedpay and all ACI product/solution
names are trademarks or registered trademarks of ACI Worldwide,
Inc., or one of its subsidiaries, in the United States, other
countries or both. Other parties’ trademarks referenced are the
property of their respective owners.
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version on businesswire.com: https://www.businesswire.com/news/home/20201201005338/en/
Dan Ring dan.ring@aciworldwide.com 781-370-3600
Nidhi Alberti nidhi.alberti@aciworldwide.com 781-370-3600
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