Honoring those companies that have best
demonstrated innovation leading to business and IT benefits
experienced through the use of Guidewire
Guidewire Software, Inc. (NYSE: GWRE), the platform P&C
insurers trust to engage, innovate, and grow efficiently,
congratulates the winners of its 2020 Innovation Awards: ConTe.it,
Insurance Australia Group (IAG), the Wawanesa Mutual Insurance
Company (Wawanesa) with Capgemini, and The Workplace Safety and
Insurance Board (WSIB). In its fourteenth year, this year’s awards
honor Guidewire customers that are adapting to an accelerating pace
of industry change and evolving customer needs in innovative ways.
Winners were announced during Connections Reimagined, Guidewire’s
annual customer conference reimagined as a virtual event.
The 2020 winners are:
ConTe.it for leveraging Guidewire Digital
to launch a channel for independent agents in less than 6
months.
ConTe.it sought to become a data-driven
company, offering assistance, convenience, and protection to its
customers, while running its business in a more digital way. At the
same time, the company was also looking for additional distribution
channels to help it keep up with its growth ambitions.
ConTe.it started its journey with Guidewire
in February 2016 when it began its implementation of Guidewire
PolicyCenter and BillingCenter. Shortly thereafter, the company
selected Guidewire Digital as the best foundation for a platform
dedicated to intermediaries (independent agents) given that it
offered the capabilities the company required. ConTe.it was able to
launch a product tailored to the needs of its intermediaries in
less than six months due to the high quality of the project
execution. To ensure the project progressed quickly, the team was
divided into sub-teams, led by experts, with each sub-team working
toward one of the five project pillars: sales management, brand and
product positioning, user experience in sales application, claims
management, and risk and analysis.
The project has enabled ConTe.it to expand
into a new distribution channel, diversify its product offerings,
and approach wider segments of customers.
ConTe.it has been an in-production
PolicyCenter and BillingCenter customer since 2018, and an
in-production Guidewire Digital customer since 2019.
For additional information on ConTe.it, visit
www.conte.it.
IAG, Australia’s largest general insurer,
utilizes AI and ClaimCenter powered innovation to help reimagine
the motor total loss claim experience and help customers after a
car accident.
IAG is using technology to help reduce the
emotional impact of a car accident by providing customers with more
certainty in the claims experience. IAG implemented Guidewire
ClaimCenter to help improve the claims experience for customers and
the team handling the claims process. In addition, the company
launched a machine learning model built to identify a potential
total loss vehicle at first notification of loss and help set and
manage customer expectations from the outset.
With ClaimCenter and the machine learning
model, IAG has improved claim cycle times to give its customers
faster outcomes, reduced claims costs, and uplifted customer
advocacy to improve retention and support sustainable growth. The
technology has been rolled out on IAG’s brands including NRMA
Insurance, SGIC and SGIO.
IAG has been an in-production ClaimCenter
customer since 2012.
For additional information on IAG, visit
www.iag.com.au.
Wawanesa for its Strategic Systems Renewal
initiative, an enterprise-wide digital strategy that included
multiple Guidewire implementations and is improving sales,
distribution, and the overall insurance experience for customers
and brokers.
Wawanesa embarked on its Guidewire journey,
partnering with Capgemini and other local partners, and invested in
digital technology to acquire the ability to launch new products
and new services in all its regions, obtain real-time rating, and
be able to go to market more quickly than before. The organization
also needed the ability to take advantage of data-driven
decision-making and better tailor the products offered to its
customers. Wawanesa’s goal was to transform the way its brokers and
customers interacted with the company, focusing on the experience
for customers and broker partners.
After implementing the Guidewire platform,
Wawanesa can now:
• Be more responsive to market changes, with
60-80 rate changes across the enterprise in a year, a notable
improvement over the previous 12-15; • Significantly reduce the use
of paper and postage; and • Enhance operational efficiencies
resulting in increased levels of service to its policyholders and
brokers.
For additional information on Wawanesa, visit
www.wawanesa.com.
The WSIB for improving the experience for
people with work related, noise-induced hearing loss, adjudicators,
and health care providers by reducing the time it takes to make
decisions on these types of claims.
The WSIB is always looking for ways to help
modernize its services and make it easier for people to work with
them. Noise-induced hearing loss claims present unique challenges
because many people with these claims are often retired already or
no longer working in the place where they received the injury.
Adjudicating these claims can take months due to missing claim
information.
Leveraging Guidewire ClaimCenter, DataHub,
and InfoCenter, the WSIB has been able to give people a
self-explanatory online option to make work related, noise-induced
hearing loss claims, which allows the WSIB to gather all of the
information needed in one form, simplifying the process. The online
form will be available later this year.
Using Guidewire has also helped the
organization drive operational efficiency and improve its overall
customer experience. The foundation the WSIB is laying with
Guidewire integrations will extend to other claim types and enable
the growth of future digital capabilities.
The WSIB has been an in-production
BillingCenter and PolicyCenter customer since 2014, an
in-production ClaimCenter customer since 2015, and an in-production
DataHub and InfoCenter customer since 2016.
For additional information on WSIB, visit
www.wsib.ca.
“Congratulations to our Guidewire Innovation Award winners,”
said Brian Desmond, chief marketing officer, Guidewire Software.
“The entries were extremely impressive making it challenging for
the awards panel to select the winners. We are inspired by the
innovative ways in which our customers use Guidewire to make
insurance more convenient for their policyholders and agents,
launch new products quickly, and continuously improve operational
efficiency.”
The Innovation Awards were given out at Connections Reimagined,
Guidewire’s annual customer conference. Guidewire hosted its 16th
annual user conference virtually, and Connections Reimagined
provided a forum for more than 4,000 attendees – customers,
partners, and Guidewire employees – to come together to learn,
collaborate, and network. The informative and inspirational
conference lineup included a keynote from Guidewire CEO Mike
Rosenbaum on Guidewire’s vision and roadmap, a tour of Banff,
Guidewire’s latest platform release, a thought-provoking keynote
from guest speaker Steven Van Belleghem about trends that will
shape tomorrow’s industry, an Innovation Showcase featuring
Guidewire PartnerConnect partners, and many opportunities for
insurers to learn from their peers’ digital transformation stories.
The next Connections Reimagined will take place on March 9,
2021.
About Guidewire Software
Guidewire is the platform P&C insurers trust to engage,
innovate, and grow efficiently. We combine digital, core,
analytics, and AI to deliver our platform as a cloud service. More
than 400 insurers, from new ventures to the largest and most
complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable
their success. We are proud of our unparalleled implementation
track record, with 1,000+ successful projects, supported by the
largest R&D team and partner ecosystem in the industry. Our
marketplace provides hundreds of applications that accelerate
integration, localization, and innovation.
For more information, please visit www.guidewire.com and follow
us on Twitter: @Guidewire_PandC.
NOTE: For information about Guidewire’s trademarks, visit
https://www.guidewire.com/legal-notices.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20201118005991/en/
Melissa Cobb Senior Public Relations Manager Guidewire Software,
Inc. +1 (650) 464-1177 mcobb@guidewire.com
GuideWire Software (NYSE:GWRE)
Historical Stock Chart
From Mar 2024 to Apr 2024
GuideWire Software (NYSE:GWRE)
Historical Stock Chart
From Apr 2023 to Apr 2024