Leading UCaaS solution now available in France,
Ireland, and the Netherlands, with adoption growing rapidly across
every market where solution is available
Avaya (NYSE: AVYA) and RingCentral Inc. (NYSE: RNG) today
announced the expansion of Avaya Cloud OfficeTM by RingCentral®
across Europe, with the solution now generally available in France,
Ireland, and the Netherlands. In addition, the companies also
announced that they have signed their first seven-figure deal with
a large United Kingdom-based Government customer.
This geographic expansion of Avaya Cloud Office follows the
launch of the solution in Canada, the United Kingdom, and Australia
in June and the United States in March. Since then, the solution
has seen uptake continue to accelerate, with a growing number of
new customers being signed across every country in which Avaya
Cloud Office is available.
“It is now more important than ever before that vendors in
Unified Communication & Collaboration are able to provide UCaaS
for clients both new and potential,” said Oru Mohiuddin, Research
Manager Enterprise Communications & Collaboration, IDC.
“According to the IDC Europe forecast1, UCaaS will grow at a
compounded annual growth rate of 23.3 percent between 2019 and
2023, higher than 17.1 percent as anticipated during the
pre-COVID-19 period. Avaya Cloud Office is now available in France,
Ireland, and the Netherlands and follows the success that Avaya has
seen in North America, Australia, and other European countries.
This is to facilitate remote collaboration as working from home
becomes the new norm in the post-crisis period. It is, however, not
just enough to provide UCaaS – it needs to be customizable,
flexible, modular, agile, frictionless, scalable, omnichannel, and
secure to cater to the varying needs of enterprises.”
Following today’s announcement, organizations in France, Ireland
and the Netherlands will benefit from the same recently announced
features that are available to all Avaya Cloud Office customers,
including additional migration tools, enhanced devices support,
along with advanced telephony management and other
capabilities.
“Avaya Cloud Office is generating tremendous return on
investment for our customers, who appreciate the flexibility and
reliability the solution provides,” said Dennis Kozak, SVP,
Business Transformation, Avaya. “Over the last quarter, we have
activated an eager base of customers and partners with this
compelling UCaaS offer. As we expand availability of Avaya Cloud
Office across Europe, we look forward to enabling more customers to
achieve positive business outcomes as they transition to new ways
of work and engagement.”
In addition to the recently announced features, Avaya Cloud
Office customers will enjoy new capabilities, such as:
- Avaya branded unified desktop app: Entirely reimagines
the user experience for enterprise communications. The clean and
refreshed redesign of the desktop application enables users to be
more productive with an integrated experience between messaging,
video, and phone services in one place. It will also let users
switch from different devices while participating in video
meetings.
- Avaya branded video: Offers a full meeting experience
from a web browser so users do not have to download any application
and can get their meetings started faster than before.
- Network performance and video quality controls: Admins
can set up custom alerts that proactively notify them of call
quality and device status issues that could impact teams.
- Admin & security controls: Provides hosts with
multiple security options when scheduling, starting, or managing
on-going meetings to prevent unwanted participation.
- Adoption and usage analytics: Provides insight into
usage data to identify areas of improvement and discover ways to
help customers get the most out of Avaya Cloud Office.
“The need for modern cloud communications has only become more
pronounced since we jointly launched Avaya Cloud Office in March
2020, with many organizations realizing the benefits of a powerful
UCaaS solution,” said Phil Sorgen, Chief Revenue Officer,
RingCentral. “Avaya Cloud Office helps meet the communications
needs of these organizations, and we continue to see adoption as we
roll it more broadly worldwide. We look forward to expanding the
ability of our joint European customers to take advantage of these
capabilities.”
Avaya has initiated a comprehensive go-to-market strategy in
Europe, having announced new master agent partnerships to meet the
growing regional demand for Avaya Cloud Office. Avaya has signed a
new master agent agreement with Itancia and ScanSource to rapidly
enable adoption of the solution in France. The Netherlands will see
Avaya Cloud Office offered by ScanSource. Finally, Avaya has
expanded its master agent agreement with Westcon so that it now
covers Ireland, France and the Netherlands.
1Source: The Impact of COVID-19 on European Unified
Communications and Collaboration doc # EUR146381420
About Avaya
Businesses are built by the experiences they provide, and
everyday millions of those experiences are delivered by Avaya
Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the
future of work, with innovation and partnerships that deliver
game-changing business benefits. Our cloud communications solutions
and multi-cloud application ecosystem power personalized,
intelligent, and effortless customer and employee experiences to
help achieve strategic ambitions and desired outcomes. Together, we
are committed to help grow your business by delivering Experiences
that Matter. Learn more at http://www.avaya.com
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global
enterprise cloud communications, collaboration, and contact center
solutions. More flexible and cost-effective than legacy on-premises
systems, RingCentral empowers modern mobile and distributed
workforces to communicate, collaborate, and connect from any
location, on any device, and via any mode. RingCentral provides
unified voice, video meetings, team messaging, digital customer
engagement, and integrated contact center solutions for enterprises
globally. RingCentral’s open platform integrates with leading
business apps and enables customers to easily customize business
workflows. RingCentral is headquartered in Belmont, California, and
has offices around the world. © 2020 RingCentral, Inc. All rights
reserved. RingCentral and the RingCentral logo are trademarks of
RingCentral, Inc.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements”,
including but not limited to, statements regarding the anticipated
impact and benefits of Avaya Cloud Office. All statements other
than statements of historical fact are “forward-looking” statements
for purposes of the U.S. federal and state securities laws. These
statements may be identified by the use of forward looking
terminology such as "anticipate," "believe," "continue," "could,"
"estimate," "expect," "intend," "may," "might," “our vision,”
"plan," "potential," "preliminary," "predict," "should," "will," or
“would” or the negative thereof or other variations thereof or
comparable terminology. RingCentral and Avaya have based these
forward-looking statements on their current expectations,
assumptions, estimates and projections. While RingCentral and Avaya
believe these expectations, assumptions, estimates and projections
are reasonable, such forward-looking statements are only
predictions and involve known and unknown risks and uncertainties,
many of which are beyond their control. These forward-looking
statements are subject to risks and uncertainties that may cause
actual results to differ materially, including risks related to the
parties’ ability to successfully perform their obligations under
the commercial arrangement, the parties ability to successfully
market, sell and transition customers to Avaya Cloud Office, as
well as those risks and uncertainties discussed in RingCentral’s
and Avaya’s respective Annual Reports on Form 10-K and subsequent
quarterly reports on Form 10-Q filed with the Securities and
Exchange Commission (the “SEC”) available at www.sec.gov.
RingCentral and Avaya caution you that the list of important
factors included in their respective filings may not contain all of
the material factors that are important to you. In addition, in
light of these risks and uncertainties, the matters referred to in
the forward-looking statements contained in this press release may
not in fact occur. Neither RingCentral nor Avaya undertake any
obligation to publicly update or revise any forward-looking
statement as a result of new information, future events or
otherwise, except as otherwise required by law.
Source: Avaya Newsroom
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version on businesswire.com: https://www.businesswire.com/news/home/20200929005280/en/
For Avaya Media Inquiries: Alex Alias
alalias@avaya.com
For RingCentral media inquiries: Jyotsna Grover
jyotsna.grover@ringcentral.com
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