Microsoft Office 365, Azure Cloud Disrupted by Service Issues
September 28 2020 - 10:24PM
Dow Jones News
By Aaron Tilley
Microsoft Corp. on Monday suffered disruptions with its Office
365 workplace software tools and its Azure cloud that disabled some
users for hours.
Microsoft said problems included some users of its Outlook email
services and Teams workplace collaboration suite that provides chat
functionality and videoconferencing and has seen rapid growth
during the pandemic. Users trying to log into the systems were
unable to connect, though those already logged in weren't affected,
the company said on its website.
The company initially said it had identified the Office 365
problem it linked to a recent change to the software, and restored
an earlier version. That fix, however, failed to restore normal
service, the Redmond, Wash.-based company said. About two hours
later the company said it was seeing improvements after putting in
place mitigation steps.
Service outages like this aren't unusual. Software providers
sometimes encounter glitches when they roll out new versions that
can take hours or longer to fix. Alphabet Inc.'s Google last week
suffered a disruption with some of its tools, including email and
cloud-based word processing.
Users of Microsoft's Azure, the company's massive
cloud-computing system that many businesses rely on to store and
analyze data, on Monday suffered similar problems as those
affecting the Office 365 suite.
"We're working to resolve a service interruption impacting a
subset of customers performing authentication operations," a
company spokesman said.
(END) Dow Jones Newswires
September 28, 2020 22:09 ET (02:09 GMT)
Copyright (c) 2020 Dow Jones & Company, Inc.
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