Alarm.com MobileTech Feature “On My Way” Wins 2020 CE Pro BEST Product Award
September 28 2020 - 4:05PM
Business Wire
On My Way, a key feature of the Alarm.com (Nasdaq: ALRM)
MobileTech application for technicians, is the 2020 CE Pro BEST
Product award winner for the Tools, Testing and Calibration
category. On My Way modernizes the management of service
appointments and customer expectations. It uses technicians’ mobile
devices to provide useful navigation to service and installation
appointments, sends more accurate arrival time email notifications
to customers and helps service providers gauge the efficiency of
their workforce.
“MobileTech and its award-winning features like On My Way helps
our partners achieve maximum efficiency with minimal effort,” said
Adam Brandfass, director of product management at Alarm.com.
“Sharing valuable information between technicians, customers and
the back office is critical for maintaining an effective team and
strong customer relationships. Being recognized by CE Pro with a
BEST Product award is extra motivation for our team as we continue
developing tools and resources that help ensure our partners
deliver an exceptional customer experience.”
Combining MobileTech’s advanced technology with location
services lets Alarm.com security provider partners create
Geo-Fences around appointment properties so they can effortlessly
track their technicians’ arrival and departure times. On My Way
Actions is a new enhancement that triggers automated key
installation or troubleshooting actions when technicians are on
their way to a customer visit or cross the Geo-Fence. In addition,
On My Way uses customer visit data from the MobileTech app to
create Task Summaries so service providers can better assess and
improve their team's performance.
To promote customer safety, On My Way can send notifications
that include a photo and pertinent details about the assigned
technician so customers can easily identify them upon arrival.
Technicians and service managers can use On My Way through the
Alarm.com MobileTech application or Partner Portal. For information
on becoming an authorized Alarm.com service provider, please visit
https://www.alarm.com/partner.
About Alarm.com
Alarm.com is the leading platform for the intelligently
connected property. Millions of consumers and businesses depend on
Alarm.com's technology to manage and control their property from
anywhere. Our platform integrates with a growing variety of
Internet of Things (IoT) devices through our apps and interfaces.
Our security, video, access control, intelligent automation, energy
management, and wellness solutions are available through our
network of thousands of professional service providers in North
America and around the globe. Alarm.com's common stock is traded on
Nasdaq under the ticker symbol ALRM. For more information, please
visit www.alarm.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20200928005677/en/
Christopher Basso Alarm.com Public Relations Phone: (703)
304-7727 press@alarm.com
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