Assurant Expands On-Demand Mobile Device Repair with Acquisition of Fixt
August 17 2020 - 09:00AM
Business Wire
Expanded come-to-you capability strengthens one
of the industry’s most comprehensive mobile device service
solutions, enhancing the overall customer experience
Assurant (NYSE: AIZ), a leading global provider of lifestyle and
housing solutions that support, protect and connect major consumer
purchases, today announced it has acquired Fixt, a leading provider
of on-demand mobile device support and repair.
Fixt enables consumers to schedule local, onsite repairs of
mobile devices via a network of more than 1,500 repair technicians,
reducing average repair times and improving customer satisfaction.
Integrating Fixt’s capabilities into Assurant’s end-to-end Dynamic
Fulfilment platform will further enhance the experience for mobile
device owners.
“Assurant continues to invest in creating uniquely better
experiences for our client’s customers,” said Manny Becerra,
president of Global Connected Living at Assurant. “Fixt strengthens
Assurant’s proprietary device lifecycle management platform,
providing customers with expanded options to resolve issues with
their mobile devices and more control to manage their service
experience. We’re also excited to welcome the talented Fixt team to
Assurant and look forward to working together to bring new
innovations to the market.”
With the addition of Fixt’s platform, consumers will have more
points of service to choose from than any other repair provider.
Assurant’s global service delivery network gives consumers a wide
array of service options including having a repair technician come
to them, visiting a network of more than 1,000 local repair stores
and other retail wireless locations in the U.S., and express
shipping among other choices.
“We’re excited to join Assurant to expand our mobile device
protection and support services to customers around the world,”
said Luke Cooper, CEO of Fixt. “We created the first on-demand
technology repair platform for enterprise clients because we
believed the consumerization of IT would completely revolutionize
the way companies do business, including how they replaced broken
mobile devices and tablets. Over the past few years, we have grown
revenue and our technician network significantly to meet the
growing demand for on-demand technology support.”
“In these complex times, customers are choosing to align
themselves with more diverse organizations that know how to
innovate. As a Black founder, I am extremely proud to join a
company with such a strong commitment to diversity, inclusion and
real equity.”
About Assurant
Assurant, Inc. (NYSE: AIZ) is a leading global provider of
lifestyle and housing solutions that support, protect and connect
major consumer purchases. Anticipating the evolving needs of
consumers, Assurant partners with the world’s leading brands to
develop innovative products and services and to deliver an enhanced
customer experience. A Fortune 500 company with a presence in 21
countries, Assurant offers mobile device solutions; extended
service contracts; vehicle protection services; pre-funded funeral
insurance; renters insurance; lender-placed insurance products; and
other specialty products. The Assurant Foundation strengthens
communities by supporting charitable partners that help protect
where people live and can thrive, connect with local resources,
inspire inclusion and prepare leaders of the future.
Learn more at assurant.com or on Twitter @AssurantNews.
About Fixt
Fixt gives customers the ability to schedule local, onsite
repairs of mobile devices in real time, thereby reducing average
repair times and improving customer satisfaction. It also manages
the logistics of getting remote or on-location employee devices
scheduled, repaired and rapidly back in use.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20200817005054/en/
Media: Andy Mus Director, External Communications
770.763.1694 andy.mus@assurant.com Investor Relations:
Suzanne Shepherd Senior Vice President, Investor Relations
201.788.4324 suzanne.shepherd@assurant.com Sean Moshier Assistant
Vice President, Investor Relations 212.859.5831
sean.moshier@assurant.com
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