DALLAS, March 23, 2020 /PRNewswire/ -- Santander Consumer
USA ("SC") and Chrysler Capital
today announced several initiatives to support customers and
colleagues as the spread of Coronavirus (COVID-19) affects our
communities.
What we are doing for our customers:
We are taking proactive steps to assist affected customers who
are suffering financial hardship.
- Our Customer Assistance Team is providing additional customer
support, including:
-
- Expanded payment deferrals
- Late charge waivers
- Lease extensions
- We are keeping customers informed about this evolving situation
in several ways.
Santander Consumer USA
customers should call 888-222-4227 or log on to
SantanderConsumerUSA.com for Coronavirus-related inquiries.
Chrysler Capital customers should call 855-563-5635 or log on to
ChryslerCapital.com for Coronavirus-related inquiries.
What we are doing for our dealers:
- We have partnered with Fiat Chrysler Automobiles ("FCA") to
launch new incentive programs Including:
-
- 90 days to first payment on select FCA models
- 0% Annual Percentage Rate for 84 months on select 2019/2020 FCA
models
- Our business continuity contingency plans have allowed credit
analysts, funders and other essential staff to work remotely,
limiting the impact to dealers in the event we are required to
close a site.
What we are doing for our employees:
- The health and well-being of our colleagues and customers is a
top priority for SC and Chrysler Capital. We are doing our part to
help curb the virus spread and have instituted work from home and
other dispersed work locations to support greater social distance.
We also are taking additional steps to ensure a safe and healthy
work environment for our colleagues including:
-
- Increasing the frequency and scope of the cleaning protocols at
all of our facilities
- Eliminating non-essential travel
- Established a Temporary Emergency Paid Leave Program that
provides employees with up to 80 hours of additional paid time off
to use – either continuously or intermittently, and before
exhausting other paid time off – to assist with dependent care
needs related to the Coronavirus
- Providing $250 a week in pay
premiums for frontline customer support workers to help defray
additional costs incurred while coming to work during the
pandemic
"During this unprecedented time, Santander Consumer and Chrysler
Capital customers, employees, dealers and partners need our support
and the assurance that we will assist them in the days ahead," said
Mahesh Aditya, President and CEO of Santander Consumer USA. "We believe that we have a responsibility
to take the steps we are announcing today, and we will continue to
work with all our stakeholders as we face the Coronavirus
together."
The SC leadership team, along with the Santander US leadership
team, continues to monitor the situation closely and is following
guidance from relevant authorities, including the Centers for
Disease Control and Prevention (CDC), the World Health Organization
(WHO) and various state and local governments.
About Santander Consumer USA
Holdings Inc.
Santander Consumer USA Holdings Inc. (NYSE: SC) ("SC") is a
full-service consumer finance company focused on vehicle finance,
third-party servicing and delivering superior service to our more
than 2.9 million customers across the full credit spectrum. The
Company, which began originating retail installment contracts in
1997, had an average managed asset portfolio of approximately
$59 billion (as of December 31, 2019), and is headquartered in
Dallas.
(www.santanderconsumerusa.com)
About Chrysler Capital
Chrysler Capital is the
full-service finance provider for FCA US LLC and its dealers.
Chrysler Capital provides full-spectrum automotive finance for FCA
US LLC dealers along with fleet, lease, floorplan and business
lending solutions. Chrysler Capital is known for its innovative
technology and dedication to helping more consumers purchase
Chrysler, Dodge, FIAT®, Jeep® and Ram brand vehicles. Chrysler
Capital is a registered trademark of FCA US LLC and licensed to
Santander Consumer USA Inc.
(www.ChryslerCapital.com)
Media Relations:
Annette
Rogers
Santander Consumer USA
469.563.4157
Media@santanderconsumerusa.com
Investor Relations:
Evan
Black
Santander US Investor Relations
800.493.8219
InvestorRelations@santanderconsumerusa.com
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SOURCE Santander Consumer USA
Holdings Inc.