PensionBee Selects Vonage to Transform Contact Centre Into a Hive of Innovation
January 23 2020 - 3:00AM
Business Wire
Vonage (Nasdaq:VG), a global business cloud communications
leader, today announced that PensionBee is implementing its
award-winning contact centre solution. PensionBee, which aims to
take the sting out of pension management, will be able to better
serve its growing customer base by delivering exceptional
experiences.
PensionBee is a leading online pension provider, revolutionising
the traditional pensions industry with a modern, mobile-based
experience that enables customers to combine old pension pots into
a single online plan – a BeeHive. Using the PensionBee app, which
is built on Salesforce, customers can easily check their pot size,
projected retirement income, and set up contributions in a few
clicks.
With company values centered around ‘doing the right thing for
customers’, PensionBee wanted to deliver the best possible
experience to its 60,000+ active UK customers. Following an RFP
process, the company selected Vonage’s cloud contact centre
solution for its Salesforce integration, complete WebRTC, dynamic
routing and reporting capabilities, together with its flexibility
and scalability. Vonage also offers Conversation Analyzer, a
powerful, integrated speech analytics technology, which can be
added to the core solution.
Tess Nicholson, VP of Operations at PensionBee, comments, “We’re
extremely pleased to be bringing the incredible combination of
Salesforce and Vonage to PensionBee. Following a quick
implementation, we now have a single, scalable cloud contact centre
solution across our business, which will enable our teams to
improve every interaction they have with customers.”
Built from a true cloud environment, Vonage’s contact centre
solution integrates all communications channels without expensive,
disruptive hardware changes and plugs straight into a business’s
CRM platform. Salesforce integration is central to the solution,
enabling businesses like PensionBee to create customer experiences
that help them serve their customers better.
PensionBee’s customer service managers, known as BeeKeepers, and
pension administration assistants (Nectar Collectors), will now
benefit from immediate access to a customer’s entire history of
interactions, and with Vonage’s dynamic routing capabilities,
PensionBee can optimise performance by identifying callers who have
previously made enquiries and routing them directly to the most
appropriate BeeKeeper or assigning them higher priority in the
queue – further improving handling time and customer
satisfaction.
Jeremy Straker, SVP International Sales at Vonage, adds, “We’re
delighted to have been chosen as an important partner of
PensionBee, and helping the company deliver on its commitment to
providing a unique and personalised customer service, while
benefiting from complete flexibility and scalability as it
continues its rapid growth. We look forward to seeing PensionBee
enhance its customer satisfaction with our contact centre solution,
as its BeeKeepers have great conversations through every
interaction.”
To find out more about Vonage, visit www.vonage.com or
www.newvoicemedia.com.
Salesforce and others are among the trademarks of
salesforce.com, inc.
About Vonage Vonage (Nasdaq:VG) is redefining business
communications once again. We’re making communications more
flexible, intelligent, and personal, to help enterprises the world
over, stay ahead. We provide unified communications, contact
centers and programmable communications APIs, built on the world’s
most flexible cloud communications platform. True to our roots as a
technology disruptor, our flexible approach helps us to better
serve the growing collaboration, communications, and customer
experience needs of companies, across all communications
channels.
Vonage Holdings Corp. is headquartered in New Jersey, with
offices throughout the United States, Europe, Israel, Australia and
Asia. To follow Vonage on Twitter, please visit
www.twitter.com/vonage. To become a fan on Facebook, go to
facebook.com/vonage. To subscribe on YouTube, visit
youtube.com/vonage.
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version on businesswire.com: https://www.businesswire.com/news/home/20200123005054/en/
Vonage PR Nicola Brookes +44 (0)7500 006 458
nicola.brookes@vonage.com
Vonage Investors Hunter Blankenbaker +1 732-444-4926
hunter.blankenbaker@vonage.com
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