Zendesk Launches the Sell Marketplace with Apps for Mailchimp, Dropbox, Pandadoc, and More
January 17 2020 - 1:15PM
Business Wire
The company’s sales force automation (SFA) tool
expands functionality with new partners and integrations
Zendesk, Inc. (NYSE: ZEN) today announced the Zendesk
Marketplace for Sell apps, which provides companies’ sales teams
with a central place to access critical customer information from
additional tools in the sales stack. Now, sales reps can access
important customer context from various marketing, quoting, storage
and invoicing tools directly within the Zendesk Sell interface to
create a single, comprehensive profile of the prospective
customer.
“Customers increasingly expect companies to collaborate
internally and with partners on delivering a great experience, from
education to consideration to purchase and when issues need
attention,” said Adrian McDermott, President of Products, Zendesk.
“With these new apps, we are helping sales teams access more
meaningful information as well as a platform to work hand-in-hand
with customer service agents and other internal teams.”
This month, Zendesk also released the Zendesk Customer
Experience Trends Report 2020, a comprehensive study of more than
45,000 global companies using Zendesk. The report found that
high-performing sales and service teams are successfully
collaborating with an open and modern CRM platform in order to
secure deals and achieve longer-term business success. In addition
to extending the capabilities of both Zendesk Sell and Support, the
Zendesk Marketplace enables both sales and service teams to better
understand each individual customer in order to provide a
consistent experience.
Zendesk is a CRM company with support, sales, and customer
engagement products designed to improve customer relationships.
With the addition of Sell apps to the Marketplace, Zendesk offers a
full range of benefits to companies, including:
- Install apps and integrations from Sell partners including
Mailchimp, Dropbox, Pandadoc, and more
- Get access to partner apps that include multiple Zendesk
Support apps now enabled for Sell
- Build integrations for Sell with other Zendesk products
including Support and Chat to further increase product
functionality
"We’re excited to partner with Zendesk and bring quoting even
closer to Sell and the sales rep’s experience,” said Mikita Mikado,
CEO, PandaDoc. “We look forward to making it faster and easier to
create, eSign, and track sales documents with customers."
The Sell Marketplace is available starting today. More
information can be found at www.zendesk.com/apps/.
About Zendesk
The best customer experiences are built with Zendesk.
Zendesk is a CRM company that builds support, sales, and
customer engagement software designed to foster better customer
relationships. From large enterprises to start-ups, we believe that
powerful, innovative customer experience should be within reach for
every company, no matter the size, industry or ambition. Zendesk
serves more than 150,000 customers across a multitude of industries
in over 30 languages. Zendesk is headquartered in San Francisco,
and operates 17 offices worldwide. Learn more at
www.zendesk.com.
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Kaylee Hill (818) 307-8425 press@zendesk.com
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