WALLDORF, Germany, and
NEW YORK, Nov. 11, 2019 /PRNewswire/ -- SAP SE (NYSE:
SAP) and Accenture (NYSE: ACN) announced they are co-innovating and
co-developing the new SAP® Cloud for Utilities solution to help
companies more effectively manage business processes and customer
experiences. The initiative aims to elevate energy transition and
customer experiences, helping companies quickly adapt and thrive in
changing times.
"SAP Cloud for Utilities is our strategic cloud solution,
designed to support lead-to-cash processes that can enable
utilities to capture new opportunities and develop fresh business
models in the dynamic market for innovative commodity and
noncommodity products," SAP Industries Co-President Peter Maier said. "The industry needs to create
great customer experiences with integrated solutions for short time
to market and low cost to serve."
SAP Cloud for Utilities will be an end-to-end integrated
solution born of Project Elevate, announced in May 2019. The solution is designed to be deployed
in a cloud or hybrid environment to help utility companies automate
sales processes, freeing up more resources to create meaningful
customer experiences that can result in loyalty and revenue. SAP
Cloud for Utilities can incorporate intelligent technologies and
real-time business insights, offering extensive capabilities around
marketing, service, commerce, product bundling, self-service,
fulfillment of complex services and subscription billing for
commodity and noncommodity products.
The solution will be built on the market-leading SAP C/4HANA®
suite, SAP S/4HANA® Cloud and SAP S/4HANA and will use deep product
knowledge and industry and customer management capabilities from
Accenture Technology and Accenture Interactive.
Developers and industry specialists from SAP and Accenture are
working together in order to help create unified, authentic and
personalized customer touchpoints. Their mission is to provide
unique industry insights, agile methodologies and integration
capabilities that accelerate the advanced features of SAP C/4HANA
and SAP S/4HANA across marketing, sales, commerce, service, billing
and revenue management and customer data. SAP and Accenture also
plan to integrate data from Experience Management solutions from
SAP with existing operational data, with the goal of helping
utility companies to manage their end-to-end core processes,
networks and employees more efficiently.
"Working with SAP and our utility industry co-innovation group
to accelerate developing SAP's cloud-based platform for utilities
can enable our clients to better create new experiences for their
customers while streamlining back-office operations," said
Jean-Marc Ollagnier, group chief executive for Accenture's
Resources business. "These benefits are important for utilities to
be more competitive in markets that are under growing pressure due
to advancing technology and changing consumer preferences,
including better home energy efficiency and increased interest in
renewable energy sources."
This initiative also includes the formation of an industry
co-innovation group comprised of leading global utility companies
to help define and design SAP Cloud for Utilities. Fifteen
utility companies representing over 100 million customer contracts
globally have already joined the co-innovation group, including
EDP, rku.it, Conergos, Innogy and MVV. The co-innovation group is
still open for utility companies to become early adopters and
active contributors.
This agreement further advances SAP's long-standing
collaboration with Accenture, building on years of successful
co-development and go-to-market activities related to SAP
S/4HANA and collaboration across multiple industries.
Visit the SAP News Center. Follow SAP on Twitter at
@SAPNews.
About Accenture
Accenture is a leading global professional services company,
providing a broad range of services and solutions in strategy,
consulting, digital, technology and operations. Combining unmatched
experience and specialized skills across more than 40 industries
and all business functions — underpinned by the world's largest
delivery network — Accenture works at the intersection of business
and technology to help clients improve their performance and create
sustainable value for their stakeholders. With 492,000 people
serving clients in more than 120 countries, Accenture drives
innovation to improve the way the world works and lives. Visit us
at www.accenture.com.
About SAP
As the Experience Company powered by the Intelligent Enterprise,
SAP is the market leader in enterprise application software,
helping companies of all sizes and in all industries run at their
best: 77% of the world's transaction revenue touches an SAP system.
Our machine learning, Internet of Things (IoT), and advanced
analytics technologies help turn customers' businesses into
intelligent enterprises. SAP helps give people and organizations
deep business insight and fosters collaboration that helps them
stay ahead of their competition. We simplify technology for
companies so they can consume our software the way they want —
without disruption. Our end-to-end suite of applications and
services enables more than 437,000 business and public customers to
operate profitably, adapt continuously, and make a difference. With
a global network of customers, partners, employees, and thought
leaders, SAP helps the world run better and improve people's lives.
For more information, visit www.sap.com.
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