CommScope Utilizes Medallia for Real-Time Insights to Power Great Experiences
October 23 2019 - 4:30PM
Business Wire
Medallia, Inc. (NYSE: MDLA), the global leader in experience
management today announced that CommScope (NASDAQ: COMM), a global
leader in infrastructure solutions for communications networks, has
implemented Medallia Experience Cloud to analyze and act on
customer and employee experiences across journeys in real-time.
CommScope’s program is part of its overall digital transformation
initiative to support customers.
“Medallia helps us understand where to prioritize our efforts
based on the customer and business impact. This customer-centric
approach is critical to survival in today’s experience-driven
world,” said Anne Rogers, VP digital & marketing operations for
CommScope.
CommScope is at the forefront of shaping network infrastructure
with its products and solutions that enhance people’s lives by
making communication faster, easier and more efficient for today’s
always-on world. With its passion for building connections through
its products and services, CommScope can now connect and
communicate with customers around the world, and employees across
their journeys, powered by Medallia. Insights from Medallia will
enable the company to make experience changes in real-time.
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About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in
Experience Management. Medallia’s award-winning SaaS platform, the
Medallia Experience Cloud, leads the market in the understanding
and management of experience for customers, employees and citizens.
Medallia captures experience signals created on daily journeys in
person, digital and IoT interactions and applies proprietary AI
technology to reveal personalized and predictive insights that can
drive action with tremendous business results. Using Medallia
Experience Cloud, customers can reduce churn, turn detractors into
promoters and buyers, and create in-the-moment cross-sell and
up-sell opportunities, providing clear and potent returns on
investment. www.medallia.com
© 2019 Medallia, Inc. All rights reserved. Medallia®, the
Medallia logo, and the names and marks associated with Medallia’s
products are trademarks of Medallia. All other trademarks are the
property of their respective owners.
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400-7833
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