Bombardier Expands its Smart Services Offerings with Introduction of New APU Cost-per-flight-hour Option for Global 7500
October 21 2019 - 12:30PM
Bombardier today announced the continued expansion of its Smart
Services offerings with the introduction of a new APU
cost-per-flight-hour add-on option for its flagship Global 7500
aircraft. This new option will provide customers with comprehensive
cost coverage for the Safran SPU300 [BA] auxillary power unit,
including scheduled and unscheduled maintenance events on or off
wing.
The Smart Services Global 7500 APU cost coverage
option represents Bombardier’s continued commitment to evolve and
refine its offerings to meet the needs of customers. Cost coverage
includes exchange or repair of APU line replacement components and
associated labour for removal and re-installation, off-wing APU
repair at Bombardier designated repair centres, removal and
re-installation labour for the APU on/off the aircraft, recommended
service bulletins and more.
“We are committed to ensuring our customers get
the best customer experience possible and this new offering for our
flagship Global 7500 business jet provides flexibility and
important peace of mind for customers of this incredible aircraft,”
said Jean-Christophe Gallagher, Vice President and General Manager,
Customer Experience, Bombardier Business Aircraft. “We’re
continually expanding our network and services options to
maximize the efficiency of our customers’ aircraft operations. We
have also added thousands of parts to our network – as well as a
two-year parts warranty, comprehensive price-matching policy and
one simple monthly payment for the airframe systems and APU under
Smart Services for the Global 7500 aircraft. This announcement
exemplifies Bombardier’s commitment to provide customers with an
ouststanding aftermarket service experience.”
With the longest running aircraft
cost-per-flight-hour programs in aviation, Bombardier has gained
invaluable customer feedback and experience to enhancing its
growing portfolio of programs. The new Smart Services APU optional
cost coverage is yet another addition to a range of optional
add-ons available under Smart Part Plus or Smart Parts Preferred,
such as landing gear overhaul and cabin systems components.
Scheduled and unscheduled labour cost coverage can also be added
under Smart Parts Preferred. With additional add-on choices,
customers can tailor their selected program for their flight
operations’ needs.
The introduction of the Global 7500 APU cost
coverage is the latest in a cascade of customer service
announcements over the past several months aimed at enhancing
Bombardier’s customer service footprint in the U.S. and around the
world. With major service centre expansions ongoing in both Miami
Opa-Locka and Singapore, the development of new Line Maintenance
Stations and Mobile Response Team enhancements, Bombardier
continues to provide outstanding onsite, mobile and
aircraft-on-ground resolution services for its customers.
About Global 7500 aircraft
Through visionary design and superior
performance, the Global 7500 aircraft redefines the business
aircraft experience. With four distinct living spaces plus a
dedicated crew rest area, it is unique among business jets in
spaciousness, comfort and highly personalized design flexibility.
Its leading-edge cabin entertainment system, coupled with
lightning-fast connection speeds via Ka-band, allows passengers to
stream high-definition content and enjoy a reliable entertainment
experience.
The advanced wing design on the Global 7500
aircraft was conceived to optimize speed, range and control and
ensure an exceptionally smooth ride. With its impressive and
unsurpassed long-range capability of 7,700 nm (14, 260 km) at M
0.85, it can fly eight passengers non-stop* from New York to Hong
Kong, and Singapore to San Francisco.* A masterpiece of creative
and thoughtful design, the Global 7500 aircraft’s sophisticated
styling and superior performance set the benchmark for the most
exceptional business jet experience.
About Bombardier With over
68,000 employees, Bombardier is a global leader in the
transportation industry, creating innovative and game-changing
planes and trains. Our products and services provide world-class
transportation experiences that set new standards in passenger
comfort, energy efficiency, reliability and safety.
Headquartered in Montreal, Canada, Bombardier
has production and engineering sites in 28 countries as well as a
broad portfolio of products and services for the business aviation,
commercial aviation and rail transportation markets. Bombardier
shares are traded on the Toronto Stock Exchange (BBD). In the
fiscal year ended December 31, 2018, Bombardier posted revenues of
$16.2 billion US. The company is recognized on the 2019 Global 100
Most Sustainable Corporations in the World Index. News and
information are available at bombardier.com or follow us on Twitter
@Bombardier.
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Bombardier, Challenger, Learjet and Global and
Global 7500 are trademarks of Bombardier Inc. or its
subsidiaries.
For information Matthew
Nicholls Bombardier Aviation + 1 514-243-8214
matthew.nicholls@aero.bombardier.com
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