Bombardier Enhances Customer Service Footprint in U.S. With New Line Maintenance Stations in Teterboro and Van Nuys
October 21 2019 - 12:00PM
Bombardier is pleased to announce that it is launching a pair of
Line Maintenance Stations at two strategically important locations
– Teterboro Airport in New Jersey and Van Nuys Airport in
California – further complementing the tip-to-tail maintenance
services provided by Bombardier’s Service and Support Network in
the U.S. and around the globe.
The new Line Maintenance Stations will initially
offer unscheduled maintenance services to customers and build
toward scheduled maintenance operations in the coming months. Both
new locations will offer customers enhanced maintenance
capabilities, including the addition of wheel and battery shops.
Bombardier trained technicians supporting the new sites are
certified for all Learjet, Challenger and Global series business
jets, including Bombardier’s flagship Global 7500 aircraft.
“We are committed to ensuring our customers
receive an exceptional experience and this expansion is an integral
part of our overall mission to enhance OEM support for our
operators throughout the U.S. and around the globe,” said
Jean-Christophe Gallagher, Vice-President and General Manager,
Customer Experience, Bombardier Business Aircraft. “These two new
locations are part of an unprecedented acceleration of support
offerings that includes new Mobile Response Trucks, aircraft and
more technicians across our network.”
The introduction of the new Line Maintenance
Stations in Teterboro and Van Nuys is the latest in a cascade of
customer services announcements over the past several months aimed
at enhancing the Bombardier customer service footprint in the U.S.
and around the world. With major service centre expansions ongoing
in both Miami Opa-Locka and Singapore, the development of a new
Line Maintenance Station in Dubai with JETEX to enhance service
capabilities in the Middle East, and a new agreement with respected
Austrian-based interior manufacturer F/LIST for the establishment
of an enhanced interior shop at the Biggin Hill Service Centre,
Bombardier continues to show its ongoing commitment to providing
the most comprehensive onsite, mobile and aircraft-on-ground
resolution services in the industry.
The new Line Maintenance Stations in Teterboro
and Van Nuys will also complement Bombardier Business Aircraft’s
award-winning network of nine service centres and a total of 30
Customer Response Team mobile units around the globe, all equipped
to support Bombardier Learjet, Challenger and Global business
aircraft. This includes the recent addition of a dedicated
Challenger 300 Mobile Response Team Aircraft based in Frankfurt,
Germany.
The network’s approximately 1,100 dedicated
technicians share best practices to provide industry-leading
maintenance and care. Bombardier Business Aircraft customers also
have access to a broad network of 38 Authorized Service Facilities
around the world.
Bombardier also offers customers an expanding
inventory of products and services – including a comprehensive
parts price matching program – to encourage them “To Bring Their
Jet Home.” It all builds on an uncompromising commitment to deliver
the ultimate service experience customers demand and deserve.
About Bombardier With over
68,000 employees, Bombardier is a global leader in the
transportation industry, creating innovative and game-changing
planes and trains. Our products and services provide world-class
transportation experiences that set new standards in passenger
comfort, energy efficiency, reliability and safety.
Headquartered in Montreal, Canada, Bombardier
has production and engineering sites in 28 countries as well as a
broad portfolio of products and services for the business aviation,
commercial aviation and rail transportation markets. Bombardier
shares are traded on the Toronto Stock Exchange (BBD). In the
fiscal year ended December 31, 2018, Bombardier posted revenues of
$16.2 billion US. The company is recognized on the 2019 Global 100
Most Sustainable Corporations in the World Index. News and
information are available at bombardier.com or follow us on Twitter
@Bombardier.
Notes to Editors To receive our
press releases, please visit the RSS Feed section.
Bombardier, Challenger, Learjet and Global are
trademarks of Bombardier Inc. or its subsidiaries.
For information
Matthew Nicholls Bombardier Aviation + 1
514-243-8214 matthew.nicholls@aero.bombardier.com
Bombardier (TSX:BBD.B)
Historical Stock Chart
From Feb 2024 to Mar 2024
Bombardier (TSX:BBD.B)
Historical Stock Chart
From Mar 2023 to Mar 2024