DALLAS, Sept. 12, 2019 /PRNewswire/ -- Southwest
Airlines Co. (NYSE: LUV) today announced several Leadership
changes within the Company's Marketing and Technology Departments.
To view Officers' biographies or download headshots, visit
www.swamedia.com.
Southwest has promoted Tony
Roach to Managing Director Customer Experience. Roach
most recently held the position of Senior Director Customer
Experience, and in his new role he will continue to lead all of the
Company's Customer Experience efforts. Under Roach's Leadership,
his Team has developed a Customer Experience Vision, built a
governance structure, formed a cross-functional Customer plan, and
delivered a range of enhancements to the Company's Customer-facing
channels, the experience in airports and onboard, and the
reaccommodation experience during travel disruptions.
Southwest has promoted Bill
Tierney to Vice President Marketing. Tierney most
recently served as Managing Director Marketing. With his promotion,
Tierney's scope will expand by aligning all of the Company's
go-to-market Teams under his Leadership, including the Brand and
Digital Solutions Teams—and he will continue to provide oversight
of the Marketing Strategy, Marketing Communications, and
Experiential Marketing Teams. Both Roach and Tierney will report to
Southwest's Senior Vice President and Chief Marketing Officer
Ryan Green.
Southwest is also promoting Tom
Merritt to Vice President Technology—Infrastructure &
Services and Chief Technology Officer. Merritt has been
promoted from Vice President Technology—Infrastructure &
Services. The Enterprise Architect Team will transition from being
a standalone organization and fold into the Infrastructure &
Services organization, adding to Merritt's responsibilities.
Southwest is also promoting John
Herlihy to Managing Director Technology—Technical
Operations. Herlihy previously served as Senior Director
Technology. In his new role, Herlihy will provide Leadership
oversight to a dedicated portfolio of the Company's Maintenance and
Engineering Teams to complete the delivery of several key Company
and Technology deliverables, including the technology system that
will run all of the maintenance tracking and compliance to help
manage the fleet.
Southwest is promoting Jeff
Jones to Vice President Technology—Commercial &
Customer. Jones previously served as Managing Director of the
same function, and his continued Leadership over this combined
portfolio will continue to play a critical role in the overall
success of the Technology Department. Jones, Herlihy, and Merritt
will all report to Southwest's Senior Vice President and Chief
Information Officer Kathleen
Wayton.
"We are so fortunate to have such depth and talent within our
Leadership ranks, and I offer my congratulations to these Leaders
on their well-deserved promotions," said Southwest's President
Tom Nealon. "Southwest has never had
a better group of Leaders, and these changes will only serve to
make us stronger and position us well for the
future."
ABOUT SOUTHWEST AIRLINES CO.
In its 49th year of service, Dallas-based Southwest Airlines
Co. (NYSE: LUV) continues to differentiate itself from other
air carriers with exemplary Customer Service delivered by more than
59,000 Employees to a Customer base topping 130 million passengers
annually. Southwest became the nation's largest domestic air
carrier in 2003 and maintains that ranking based on the U.S.
Department of Transportation's most recent reporting of domestic
originating passengers boarded. In peak travel seasons, Southwest
operates more than 4,000 weekday departures among a network of 101
destinations in the United States
and 10 additional countries.
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SOURCE Southwest Airlines Co.