Global Customer Adoption Accelerating for 8x8 Contact Center Solution
May 22 2019 - 8:15AM
Business Wire
8x8, Inc. (NYSE:EGHT), a leading cloud provider of voice, video,
chat and contact center solutions for over one million users
worldwide, today announced accelerating momentum for its 8x8
Contact Center solution with two new customer wins, demonstrating
that companies across the globe are embracing a complete cloud
solution for contact center integrated with unified communications
(UC).
8x8 Contact Center offers businesses a secure, reliable and
simplified approach to transition their legacy, on-premises contact
center systems to the cloud. NorthStar Home, one of the fastest
growing home security and automation companies in North America,
selected 8x8 Contact Center as their cloud solution in order to
migrate from an on-premises contact center system. “As one of the
fastest growing home security and automation companies in North
America, our customers depend on us to deliver the highest level of
service to keep their homes safe and secure,” said Matt Fletcher,
Director of IT and Development, NorthStar Home. “In order to
continue our rapid company growth and exceed rising customer
expectations, we worked closely with Dynamic Network Advisors to
look at modernizing our legacy, on-premises contact center system.
We selected 8x8, which allows us to move our contact center to the
cloud and provide much needed flexibility as the business scales.
Also, we can leverage strong quality management, analytics and
reporting capabilities for smarter, faster outcomes and enhanced
customer experience.”
In the United Kingdom, healthcare provider Bluecrest Health
Screening saw value in integrating their contact center with their
unified communication solution for their business environment. “In
a competitive market like ours, you really need a joined-up
solution - not an appointment system. Everyone in our team needs to
understand where the customer is in their journey,” said Angela
Rodbourne, Contact Centre Director at Bluecrest Health Screening.
“That's exactly what the 8x8 X Series delivers. The integrated UC
and Contact Center solution enables agents to manage inbound calls,
emails and cases easily, and now more calls are resolved the first
time. The system has assisted in creating a better customer
experience, and even during periods of rapid growth and system
upgrades we maintained and increased our customer service rating
with 93 percent of customers rating services as Excellent/Good,
while the company’s online review score has reached 4.8/5.”
“The demand for our Contact Center solution has been surging
this year across both new and existing customers who realize the
value in moving this key communications hub to the cloud. Five of
our top 10 largest deals in fiscal Q4 ‘19 included Contact Center
along with UC,” said Dejan Deklich, Chief Product Officer at 8x8.
“This momentum is being driven by the adoption of our single
technology platform which allows companies to bundle both their UC
with their contact center for a comprehensive, real-time view of
business performance. The adoption in contact centers is a
reflection of the growing need in the marketplace for one cloud
communications platform that helps businesses decrease time to
resolution and enhance customer satisfaction.”
8x8 Contact Center provides a complete suite of features
including omnichannel, quality management and speech analytics,
open APIs and pre-built integrations for major CRMs. The solution
empowers agents and supervisors with the right information to
ensure customer experiences that drive satisfaction and loyalty.
Last week, 8x8 also launched 8x8 Service Management for Contact
Center, a monthly service that provides hands-on administration and
management of contact centers to ensure customers get the most
value from their contact center investment.
About 8x8, Inc.
8x8, Inc. (NYSE:EGHT) cloud solutions help businesses transform
their customer and employee experience. With one system of
engagement for voice, video, chat and contact center and one system
of intelligence on one technology platform, businesses can now
communicate faster and smarter to exceed the speed of customer
expectations. For additional information, visit www.8x8.com, or
follow 8x8 on LinkedIn, Twitter, and Facebook.
8x8® and 8x8 X SeriesTM are trademarks of 8x8, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20190522005250/en/
8x8, Inc.Media:John Sun,
1-408-692-7054john.sun@8x8.com
Investor Relations:Victoria Hyde-Dunn,
1-669-333-5200victoria.hyde-dunn@8x8.com
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