NICE inContact CXone Wins Silver Stevie Award in Cloud Platform Category
May 20 2019 - 06:30AM
Business Wire
CXone recognized by 2019 American Business
Awards for delivering innovation on a unified cloud customer
experience platform
NICE inContact, a NICE (Nasdaq: NICE) business, today
announced that NICE inContact CXone, the world’s #1 cloud customer
experience platform, has been named the winner of a Silver Stevie®
Award in the Cloud Platform category of the 17th Annual American
Business Awards®. This is the second year in a row that NICE
inContact CXone has won an American Business Awards Stevie – CXone
earned a Gold Stevie Award for the Software, Relationship
Management Solution category in 2018.
More than 3,800 nominations from organizations of all sizes and
in virtually every industry were submitted this year for
consideration in a wide range of categories. NICE inContact CXone
was nominated and won in the Cloud Platform category for delivering
innovation on a unified cloud customer experience platform with
CXone.
NICE inContact CXone is the leading cloud customer experience
platform. CXone unifies Omnichannel Routing, Analytics, Workforce
Optimization, and Automation & Artificial Intelligence –
providing a seamless customer and agent experience – as part of one
enterprise-grade, cloud native platform. With its Open Cloud
Foundation, CXone powers rapid innovation via open APIs, leading
scalability and reliability (guaranteed 99.99 percent uptime), and
carrier-grade connectivity (guaranteed voice quality).
“Innovation is at the heart of all we do at NICE inContact,
bringing new capabilities to our users to help them deliver the
best customer experience possible through the contact center,” said
Paul Jarman, CEO of NICE inContact. “Winning a Silver Stevie in the
2019 American Business Awards validates our company's promise to
deliver cloud innovation and provide exceptional customer service
that goes above and beyond expectations every day through our CXone
platform.”
More than 200 professionals worldwide participated in the
judging process to select this year’s Stevie Award winners.
“The NICE inContact nomination submitted to the 2019 American
Business Awards was outstanding. NICE inContact illustrates the
continued vibrancy of innovation and high level of achievement
across the American economic landscape,” said Michael Gallagher,
president and founder of the Stevie Awards.
About NICE inContactNICE inContact is the cloud contact
center software leader with the world’s #1 cloud customer
experience platform. NICE inContact CXone™ combines best-in-class
Omnichannel Routing, Analytics, Workforce Optimization, Automation
and Artificial Intelligence on an Open Cloud Foundation. NICE
inContact’s solution empowers organizations to provide exceptional
customer experiences by acting smarter and responding faster to
consumer expectations. NICE inContact’s DEVone developer program is
an extensive partner ecosystem, providing applications from partner
companies on the CXexchange marketplace that are designed to
integrate with CXone. NICE inContact is recognized as a market
leader by the leading industry analyst firms.
www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of
both cloud and on-premises enterprise software solutions that
empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190520005262/en/
Corporate Media ContactCheryl Andrus, +1 801 320
3646cheryl.andrus@niceincontact.com
InvestorsMarty Cohen, +1 551 256 5354, ETir@nice.com
Yisca Erez +972 9 775 3798, CETir@nice.com
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