HANNOVER, Germany and
NORTH CANTON, Ohio, May 16, 2019 /PRNewswire/ -- Diebold Nixdorf (NYSE: DBD) today announced it
has extended an existing self-service fleet management contract
with Sparkasse Hannover and significantly expanded its scope of
services with the savings bank. Since 2014, Diebold Nixdorf has been managing approximately
500 automated teller machines (ATMs) and self-service systems
together with the savings bank and continuously optimizing
processes and procedures in the self-service environment.
In addition to the ongoing operation and maintenance of the
systems, the full self-service framework agreement now also covers
incident management to support issues such as vandalism or skimming
attacks. The current systems will be replaced by newer models
within the framework of lifecycle management. With the new
contract, Sparkasse Hannover has completely sold its self-service
fleet to a leasing partner. Diebold
Nixdorf will refurbish the systems and equip them with the
latest software to help ensure readiness for future needs.
"The operation of the self-service fleet is no longer one of
Sparkasse Hannover's core competencies," says Patrick Schlicke, IT and Service provider
management of the Sparkasse Hannover. "That's why we decided to
outsource the management of our self-service systems entirely to
our long-standing service partner Diebold
Nixdorf and only perform coordination and control
tasks."
Sparkasse Hannover regards the satisfaction of its customers and
the availability of self-service systems as top priorities. "The
contract with Sparkasse Hannover is special in that it comprises
both the longest term and the largest scope of 'as-a-service'
solutions that we have ever agreed to in a Managed Services
contract with a savings bank in Germany," explains Ansgar Steden, Diebold
Nixdorf general manager, Banking DACH. "During the time of
our engagement with Sparkasse Hannover, the availability of its
systems increased to over 98% and led to significant savings in
staff capacities and streamlined internal processes."
About Sparkasse Hannover
With total assets of over
15 billion euros, Sparkasse Hannover
occupies sixth place in the ranking of 385 German savings banks. It
employs about 1,800 people and has equipped its over 100 branches
with more than 500 self-service systems.
About Diebold
Nixdorf
Diebold
Nixdorf, Incorporated (NYSE: DBD) is a world leader in
enabling connected commerce. We automate, digitize and transform
the way people bank and shop. As a partner to the majority of the
world's top 100 financial institutions and top 25 global retailers,
our integrated solutions connect digital and physical channels
conveniently, securely and efficiently for millions of consumers
each day. The company has a presence in more than 100
countries with approximately 23,000 employees worldwide. Visit
www.DieboldNixdorf.com for more information.
Twitter: @DieboldNixdorf
LinkedIn: www.linkedin.com/company/diebold
Facebook: www.facebook.com/DieboldNixdorf
YouTube: www.youtube.com/dieboldnixdorf
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SOURCE Diebold Nixdorf