Disability customers give Colonial Life an ‘A’
May 15 2019 - 11:40AM
Business Wire
99% of surveyed claimants were satisfied by
the handling of their claim
When injury or illness forces someone to miss work and a
paycheck, the last thing someone with disability insurance wants is
to hassle with an insurance company over a claim.
But customers say that’s not a problem with Colonial Life &
Accident Insurance Company.
In 2018, Colonial Life made payments on more than 70,000
disability claims totaling approximately $210 million. Survey
results from 2018 from a random sampling of Colonial Life customers
who filed disability claims showed:
- 99% were satisfied with the overall
handling of their claim.
- 99% were satisfied with the ease of
completing paper forms.
- 98% were satisfied with the experience
of submitting a claim.
- 98% were satisfied with the clear and
simple language in communications.
- 97% were satisfied with the ease of
checking claim status.
- 93% were satisfied with the timeliness
of claims approval.
- 93% were satisfied with how they were
kept informed of claim status.
“When a customer has to miss work because of an illness or
injury, they are understandably under a lot of stress. They are
worried about their health, getting back to work and paying their
medical and everyday bills,” says Deb Rasmussen, vice president,
claims and account services, Colonial Life.
“It’s important for them to have an insurance provider who will
help them protect their families, their finances and their futures.
And that’s why we really appreciate our customers and their great
feedback on our work.”
Colonial Life has been recognized as one of America’s Best
Companies for Customer Service for 2019 by Newsweek magazine.
Colonial Life was named the top customer service provider in
disability insurance.
May is also Disability Insurance Awareness Month, when the
insurance industry focuses attention on the absence of emergency
savings, rising medical costs, and an overall trend of fewer
employers offering benefits to workers. According to the Council
for Disability Awareness, 1 in every 4 people who are 20 will miss
work with a disability before they retire.
The Colonial Life Voluntary Benefit Claimant Satisfaction
research is conducted semiannually by Market Decisions.
About Colonial LifeColonial Life & Accident Insurance
Company is a market leader in providing financial protection
benefits through the workplace, including disability, life,
accident, dental, cancer, critical illness and hospital confinement
indemnity insurance. The company’s benefit services and education,
innovative enrollment technology and personal service support
nearly 95,000 businesses and organizations, and nearly 4.5 million
of America’s workers and their families. For more information visit
www.coloniallife.com or connect with the company at
www.facebook.com/coloniallifebenefits, www.twitter.com/coloniallife
and www.linkedin.com/company/colonial-life. Colonial Life is a
registered trademark and marketing brand of Colonial Life &
Accident Insurance Company.
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version on businesswire.com: https://www.businesswire.com/news/home/20190515005696/en/
Chris Winston803-678-6997cwinston@coloniallife.com
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