NEW YORK, May 8, 2019 /PRNewswire/ -- LivePerson,
Inc. (NASDAQ: LPSN), a global leader in conversational
commerce solutions, today outlined its growth strategy and
announced its 2020 and 3 to 5 year financial targets at an Investor
Day event held in New York City. The Company's executive
leadership shared their vision for Conversational Commerce, their
go-to-market strategy, and their plan to accelerate growth and
profitability by capturing a leading share of this emerging
market.
"LivePerson is literally transforming the way brands communicate
with consumers," said Rob LoCascio,
LivePerson's CEO and Founder. "Billions of conversations take
place each month between friends, family and peers over messaging.
We are enabling leading brands across the globe to engage with
consumers in this same fashion, rather than forcing them to call
annoying 1-800 numbers, navigate around websites, or download yet
another app."
"Through a uniquely powerful combination of artificial and human
intelligence, we are helping brands deploy and scale Conversational
Commerce at an accelerated pace. With our Conversational AI
platform, those brands are significantly enhancing customer
satisfaction and sales, while simultaneously driving down the cost
to serve their customers."
Chris Greiner, LivePerson's Chief
Financial Officer stated, "with Conversational Commerce entering
the mainstream, we have invested in our technology to extend our
leadership, and expanded our sales capacity and marketing programs
to better serve rising demand. As a result, LivePerson has crossed
an inflection point. We expect to exit 2019 at a high teens to 20%
run rate in revenue growth and accelerate to growth of at least 25%
over the next 3 to 5 years. During that same timeframe, we
anticipate steadily increasing profitability and are targeting
achieving an adjusted EBITDA margin of at least 15%. We expect the
achievement of these goals to drive stockholder value."
The presentations delivered at the Investor Day event today are
available on the Company's website at
www.liveperson.com/company/ir. A replay of the webcast of the
event will be made available via the same link shortly after the
event's conclusion, and will be accessible for the next six
months.
About LivePerson, Inc.
LivePerson makes life easier by transforming how people
communicate with brands. Our 18,000 customers, including leading
brands like HSBC, Orange and The Home Depot, use our conversational
commerce solutions to orchestrate humans and AI, at scale, and
create a convenient, deeply personal relationship — a
conversational relationship — with their millions of consumers. For
more information about LivePerson (NASDAQ: LPSN), please visit
www.liveperson.com.
Non-GAAP Financial Measure
Investors are cautioned that the following financial measure
used in this press release is defined as a "non-GAAP financial
measure" by the Securities and Exchange Commission: Adjusted
EBITDA, or earnings/(loss) before provision for (benefit from)
income taxes, other (income)/expense, depreciation and
amortization, stock-based compensation, restructuring costs,
acquisition costs and other costs.
A reconciliation of non-GAAP financial information to GAAP
financial information is not a financial measure under generally
accepted accounting principles (GAAP). In addition, non-GAAP
financial information should not be construed as an alternative to
any other measures of performance determined in accordance with
GAAP, or as an indicator of our operating performance, liquidity or
cash flows generated by operating, investing and financing
activities as there may be significant factors or trends that it
fails to address. We present non-GAAP financial information because
we believe that it is helpful to some investors as one measure of
our operations.
Please refer to the reconciliation of Adjusted EBITDA for fiscal
year 2019 in the Appendix of the investor presentation included
along with the webcast. We have not presented a quantitative
reconciliation of our long-term model for the forward-looking
non-GAAP measure Adjusted EBITDA to its most directly comparable
GAAP financial measure because it is impractical to forecast
certain items without unreasonable efforts due to the uncertainty
and inherent difficulty of predicting the occurrence and financial
impact of such items as well as the periods in which such items may
be recognized.
Safe Harbor Provision
Statements in this press release regarding LivePerson that are
not historical facts are forward-looking statements and are subject
to risks and uncertainties that could cause actual future events or
results to differ materially from such statements. Any such
forward-looking statements, including but not limited to financial
guidance, are made pursuant to the safe harbor provisions of the
Private Securities Litigation Reform Act of 1995. It is
routine for our internal projections and expectations to change as
the quarter and year progress, and therefore it should be clearly
understood that the internal projections and beliefs upon which we
base our expectations may change. Although these expectations
may change, we are under no obligation to inform you if they
do. Actual events or results may differ materially from those
contained in the projections or forward-looking statements. Readers
are referred to the reports and documents filed from time to time
by us with the Securities and Exchange Commission, including our
Annual Report on Form 10-K for the fiscal year ended December 31, 2018, and our Quarterly Report on
Form 10-Q for the fiscal quarter ended March
31, 2019, for a discussion of these and other important
factors that could cause actual results to differ from those
discussed in the forward-looking statements.
Investor Relations Contact
Matthew Kempler
mkempler@liveperson.com
212-609-4214
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SOURCE LivePerson, Inc.