DETROIT, Jan. 18, 2019 /PRNewswire/ -- Ally Financial is
expanding its assistance program to provide aid and resources for
customers affected by the partial U.S. government shutdown. Ally's
assistance program - which has previously included transaction
refunds, waivers, payment deferrals and more during critical times
such as natural disasters and economic crises - underscores the
company's ongoing commitment to its customers.
"Our hearts go out to any individual experiencing financial
challenges and, given the extended duration of the partial
shutdown, we want to assist our customers who are burdened by this
as best as we can," said Diane
Morais, President, Consumer and Commercial Banking Products
at Ally Bank. "Our focus is on truly being an ally in these
uncertain times and providing relief that, if needed, can
help."
Shortly after the partial shutdown was announced, Ally expanded
the assistance program to customers, keeping with the company's
mission to 'Do It Right.' The company has also shared information
on Ally.com, Ally Mobile, and on social media. Based on individual
needs, expanded benefits may include:
- Refunds of transaction fees
- Refunds of non-sufficient funds fees
- CD early withdrawal penalty waivers
- Expedited check fee waivers
- Wire fee waivers
- Late charge waivers
- Payment extensions
Customers affected may contact customer care via phone, chat or
email as customer care associates are standing by to discuss
individual options. Visit Ally's website for contact
information.
About Ally Financial Inc.
Ally Financial Inc. (NYSE:
ALLY) is a leading digital financial services company with assets
of $173.1 billion as of September 30, 2018. As a client-centric company
with passionate customer service and innovative financial
solutions, Ally is relentlessly focused on "Doing it Right" and
being a trusted financial partner for its consumer, commercial, and
corporate customers. Ally's award-winning online bank (Ally Bank,
Member FDIC and Equal Housing Lender) offers mortgage-lending
services and a variety of deposit and other banking products,
including CDs, online savings, money market and checking accounts,
and IRA products. Ally also promotes the Ally CashBack Credit Card.
Additionally, Ally offers securities brokerage and investment
advisory services through Ally Invest. Ally remains one of the
largest full-service auto finance operations in the country with a
complementary auto-focused insurance business, which together serve
approximately 18,000 dealer customers and millions of auto
consumers. Ally's robust corporate finance business offers capital
for equity sponsors and middle-market companies.
For more information and disclosures about Ally, visit
https://www.ally.com/#disclosures
Contact:
Sari Jensen
Ally Communications
646-781-2539
sari.jensen@ally.com
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SOURCE Ally Financial