Psst, Boss, Here’s What Your Employees Want Most This Holiday — Meaningful Work
December 06 2018 - 06:00AM
Business Wire
Office workers say too much of their day is
spent on mundane, routine tasks that sap time, energy and
productivity; 45 percent would rather clean their bathroom than
figure out HR benefits
Take note, bosses: Skip the gifts of fruitcake and frozen ham,
and put away the ugly holiday sweaters. This holiday season, what
American office workers really want is more meaningful work. In a
recent survey conducted by ServiceNow, named Forbes #1 World’s Most
Innovative Company in 2018, almost twice as many workers would ask
their boss for more meaningful work than ask for a raise (61
percent vs. 34 percent).
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ServiceNow Meaningful Work Infographic
(Graphic: Business Wire)
Workers also say they spend 40 percent of their time on mundane,
routine tasks that do not have a direct impact on core job goals.
That translates into a big lump of coal for company productivity
and frustrating experiences for employees.
Respondents delivered a resounding “Bah, Humbug” opinion on
mundane office work:
- 45 percent would rather clean
their bathroom than figure out HR benefits;
- 37 percent would rather be
stuck in traffic than troubleshoot a broken printer by
themselves;
- 36 percent would rather stand in
line at the DMV than troubleshoot an IT issue;
- 30 percent would rather take a call
from a telemarketer than set up a new company computer.
The survey results point to the importance of creating great
employee experiences, especially for the everyday, routine work
tasks that when done manually or inefficiently keep employees from
doing more meaningful, value-added work. This mundane work is
impacting employee morale: Almost half of respondents say they feel
like they’re wasting time. One-third claim to feel stressed,
frustrated and like they’re not living up to their
capabilities.
“Employees today want to know that they are realizing their full
potential at work, and companies need employees to be their best.
Creating digital workflows that make routine work easier, simpler
and faster frees up people to focus on the more challenging,
essential and fulfilling aspects of their jobs,” said Pat Wadors,
Chief Talent Officer at ServiceNow. “That’s how value is created.
Great experiences unlock productivity, for people and
companies.”
ServiceNow makes work, work better for people, delivering
digital workflows that create great experiences and unlock
productivity. The company works with more than 5,000 enterprise
customers worldwide. Through its Now Platform, ServiceNow’s three
workflow clouds help companies transform their IT, Employee and
Customer Service experiences.
For more findings from the survey, check out the ServiceNow
Meaningful Work infographic.
Survey Methodology
The ‘Quest for Meaningful Work Survey’ was conducted Nov. 2-Nov.
7, 2018, via a 15-minute online questionnaire. A total of 2,001
people responded to the survey, all 18+-year-old American office
workers at companies with 500+ employees. ‘Meaningful work’ is
defined in the survey as “work that feels impactful or important to
you, and where you feel you’re contributing to a larger goal such
as your own career goals, your company’s goals, or society.”
‘Menial’ and ‘mundane’ are used interchangeably and are defined as
“tasks that are less interesting, less important and require less
brain power.”
About ServiceNow
ServiceNow (NYSE: NOW) is making the world of work, work better
for people. Our cloud-based platform and solutions deliver digital
experiences that help people do their best work. For more
information, visit: www.servicenow.com.
© 2018 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc., in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
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version on businesswire.com: https://www.businesswire.com/news/home/20181206005239/en/
Penny Bruce, penelope.bruce@servicenow.com, 408-893-0601
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