Sonasoft (SSFT) Wins Significant Contract to Provide Artificial Intelligence (AI) Solution to Fortune 1000 Tech Company
November 29 2018 - 7:51AM
InvestorsHub NewsWire
San Jose, CA -- November 29, 2018 -- InvestorsHub NewsWire --
Sonasoft Corp. (OTCQB: SSFT), a leader in innovative
eDiscovery and artificial intelligence (AI) solutions, is pleased
to announce that it has landed a significant contract to provide a
Fortune 1000 Company with Sonasoft’s newly developed Artificial
Intelligence (AI) solution.
The customer, a tech company on the Fortune 1000 list, will
adopt Sonasoft’s AI solution to increase the accuracy of its online
technical support search portfolio. During the testing phase,
Sonasoft’s AI solution increased the accuracy and ability of the
engine to produce the most relevant solution by over 500 percent.
The inclusion of Sonasoft’s AI solution will not only improve its
client’s customer satisfaction, but it will additionally deliver
substantial cost savings through the reduction of intervention from
engineering staff to address open support tickets.
The client was originally looking to enhance the accuracy of its
online customer service portal with an AI solution. The target was
to increase the relevancy of the search results by 100 percent when
compared to the current functionality. The customer was excited to
discover that Sonasoft’s AI solution exceeded expectations and
delivered an impressive 500 percent relevancy increase towards the
desired result. When the scope was broadened to include the top
five results with Sonasoft’s AI solution, the search relevancy
increased to a near perfect score with the correct result on top of
the list. This increase in accuracy allows end users with
just one search to find best answers to their customer service
related inquiries 95 percent of the time through the online portal
without connecting to a customer service representative.
Currently, the client incurs costs of nearly $1,000 each time a
support engineer is required to intervene and identify a solution
for its customers. The improvement in accuracy and relevancy that
Sonasoft’s AI solution provides will reduce the necessity for
engineer intervention and result in considerable cost savings for
the client.
As agreed with the customer, Sonasoft will deploy this AI
solution on Microsoft Azure Cloud as the platform of choice.
“This is a tremendous achievement for Sonasoft and provides
proof of the value for our AI solution,” states Neil Kumar Khanna,
Vice President of Client Services and Operations for
Sonasoft. “The AI technology has significantly exceeded our
clients’ expectations and should translate to substantial cost
savings for them. We anticipate that we will continue to land deals
with large enterprise customers adopting our AI solution, now that
its capabilities have been independently verified and adopted by
this Fortune 1000 Company.”
Further updates regarding Sonasoft and its ground-breaking
Artificial Intelligence can be expected in the coming weeks.
For a no-cost consultation and to learn more about more about
the power of Sonasoft’s Artificial Intelligence (AI) Solutions,
visit us here:
https://www.sonasoft.com/products/artificial-intelligence-ai/
To obtain the latest company updates in between press releases,
please follow us on Twitter @Sonasoft or visit us here:
https://twitter.com/Sonasoft
About Sonasoft
Sonasoft Corporation is a publicly traded corporation and is
listed on the OTCQB Markets under the trading symbol SSFT (OTCQB:
SSFT). Sonasoft is now an AI-first company. The Company intends to
integrate artificial intelligence (AI) into the Company’s core
business model, which includes enterprise-class archiving,
eDiscovery, and business continuity software solutions for
Microsoft Business Applications on Microsoft Windows platforms.
Sonasoft’s signature products for eDiscovery tools, which include
SonaVault 6.1 Email Archiving and eDiscovery Software, as well as
SonaVault Email Archiving Appliances, deliver affordable
enterprise-level functionality that exceeds compliance and
ease-of-use requirements of large and medium-sized businesses,
governments, school districts, organizations, and
enterprises. The Company also launched SonaSecure, which
protects systems from ransomware and other email-based threats as
well as provides email continuity services. In addition,
Sonasoft offers data export and migration services for competing
email archiving solutions. Sonasoft email archiving and eDiscovery
solutions have hundreds of deployments with an exceptionally high
degree of customer satisfaction. Founded in 2003, the Company is
headquartered in San Jose, California.
About Cornerstone Technologies
Based in the heart of Silicon Valley, Cornerstone Technologies,
a wholly-owned subsidiary of Sonasoft Corp., is a leading provider
of engineering services focused on messaging migrations, identity
access management, the modern data center, and managed services
solutions, Cornerstone Technologies plays a pivotal role in the
transformation of their clients' IT environments. Cornerstone
Technologies is a key partner to Microsoft, Dell/EMC, VMware, and
TransVault, and the Company has built an impressive customer list
across multiple verticals, which include retail, high tech,
healthcare, public transportation, and financial services.
For further information about Cornerstone Technologies, please
visit: https://cornerstonetechnologies.com/
For more information about Sonasoft’s email archiving solutions
and business continuity software, contact:
Mike Khanna
Sonasoft Corporation
Phone: (408) 708-4000
Source: https://www.sonasoft.com
Forward-looking Statements
This release contains statements that constitute forward-looking
statements. These statements appear in a number of places in this
release and include all statements that are not statements of
historical fact regarding the intent, belief or current
expectations of the Company, its directors or its officers with
respect to, among other things: (i) the Company’s financing plans;
(ii) trends affecting the Company’s financial condition or results
of operations; (iii) the Company’s growth strategy and operating
strategy; and (iv) the declaration and payment of dividends. The
words “may,” “would,” “will,” “expect,” “estimate,” “anticipate,”
“believe,” “intend,” and similar expressions and variations thereof
are intended to identify forward-looking statements. Investors are
cautioned that any such forward-looking statements are not
guarantees of future performance and involve risks and
uncertainties, many of which are beyond the Company’s ability to
control, and that actual results may differ materially from those
projected in the forward-looking statements as a result of various
factors.
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