NORTHBROOK, Ill., Nov. 8, 2018 /PRNewswire/ -- The Allstate
Corporation (NYSE: ALL) has agreed to acquire PlumChoice, a leading
provider of cloud and technical support services to consumers and
small businesses, in a $30 million
deal. The privately held company, headquartered in Lowell, Massachusetts, will become part of
SquareTrade, Allstate's provider of protection plans for mobile
phones, consumer electronics and appliances.
PlumChoice offers an innovative platform to provide support
solutions to customers needing help with setup, connectivity,
internet of things (IoT) devices and cloud services. PlumChoice has
handled over 15 million tech support requests, delivering
market-leading customer satisfaction scores, to empower customers
to get the most out of their technology. PlumChoice's patented
Chromatix technology will be integrated into SquareTrade's
award-winning service platform.
"As our digital lives grow more connected and complicated,
getting technology to work for us and not against us is a consumer
priority," said Ahmed Khaishgi,
President and co-founder of SquareTrade. "This acquisition joins
two industry leaders to deliver a best-in-class tech support
solution for the millions of customers who have chosen to protect
their devices with SquareTrade protection plans."
"We are excited to join SquareTrade, a company that shares our
commitment to delivering high-quality service to customers," said
David Shimoni, CEO of PlumChoice.
"This partnership allows us to expand the customer service
offerings available to tech support representatives, retailers and
service providers so they are better able to meet their customers'
growing technology needs."
The transaction is expected to close before year-end and is
subject to customary closing conditions.
Financial information, including material announcements about
The Allstate Corporation, is routinely posted on
www.allstateinvestors.com.
View original content to download
multimedia:http://www.prnewswire.com/news-releases/allstate-broadens-consumer-protection-at-squaretrade-300746772.html
SOURCE The Allstate Corporation