HOUSTON, Nov. 5, 2018 /PRNewswire/ -- Brinks Home
Security™ has been ranked #1 in Customer Satisfaction
in the J.D. Power 2018 Home Security Satisfaction
StudySM, upholding the leader in home security's promise
to be the best solution for video monitoring, home automation, and
24/7 professional monitoring.
The award considered multiple factors such as customer service;
usage; billing and payment; and enrollment. The award demonstrates
that Brinks Home Security's commitment to best-in-class home
security, professional monitoring, and customer care is recognized
by one of the most honored consumer research organizations.
"We are relentlessly dedicated to protecting our customers by
providing smart home security solutions that feature our
professionally trained team. This is a huge part of what
makes us so much different from the rest of the industry, with
technology and people working together to provide the best solution
in home security," said Jeff
Gardner, President and Chief Executive Officer of Brinks
Home Security. "The #1 ranking from J.D. Power demonstrates what
Brinks Home Security customers have been telling us for years –
that people make all the difference when protecting what you
love."
Brinks Home Security provides personalized solutions tailored to
their customers' needs. They prioritize functional and convenient,
services and products with the customer in mind. With thorough
professional-grade security, unmatched alarm response time and a
commitment to providing the best customer care, Brinks Home
Security is trusted by over 1 million customers.
The J.D. Power 2018 Home Security Satisfaction Study measured
overall satisfaction among 1,983 customers who have owned a
professionally installed and monitored home/residential security
system in the last 12 months.
Brinks Home Security was awarded the same honor in Customer
Satisfaction by J.D. Power in 2016, ranking highest on system
reliability, effectiveness and speed of monitoring response.
To learn more, please visit:
https://www.jdpower.com/business/ratings/study/Home-Security-Satisfaction-Study/5150ENG
About J.D. Power:
J.D. Power is a global leader in consumer insights,
advisory services and data and analytics. These capabilities enable
J.D. Power to help its clients drive customer satisfaction, growth
and profitability. Established in 1968, J.D. Power is headquartered
in Costa Mesa, Calif., and has
offices serving North/South
America, Asia Pacific and
Europe. J.D. Power is a portfolio
company of XIO Group, a global alternative investments firm
headquartered in London, and is
led by its four founders: Athene Li,
Joseph Pacini, Murphy Qiao and
Carsten Geyer.
About Ascent Capital Group and Brinks Home Security:
Ascent Capital Group, Inc. (Nasdaq: ASCMA) is a holding company
whose primary subsidiary operates as Brinks Home
Security™, one of the largest home security and alarm
monitoring companies in the U.S. Headquartered in the Dallas-Fort Worth area, Brinks Home Security
secures approximately 1 million residential and commercial
customers through highly responsive, simple security solutions
backed by expertly trained professionals. The company has the
nation's largest network of independent authorized dealers
–providing products and support to customers in the U.S.,
Canada and Puerto Rico –as well as direct-to-consumer
sales of DIY and professionally installed products. To learn more,
visit brinkshome.com.
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SOURCE Brinks Home Security