Brightcove Achieves Support Staff Excellence Certification From TSIA for 5th Year in a Row
October 16 2018 - 1:15PM
Business Wire
Brightcove Inc. (NASDAQ: BCOV), the leading provider of cloud
services for video, today announced the company has been recognized
by the Technology Services Industry Association (TSIA) as a
Certified Support Staff Excellence Center at the Technology and
Services World Conference in Las Vegas. This is the fifth year in a
row Brightcove has received this distinction from TSIA.
Support Staff Excellence (SSE), offered by TSIA and delivered by
Miller Heiman Group, is a powerful staff development program that
enables the delivery of a superior customer service experience
through the development of the most critical service delivery
resource a company has: its people. The Certified Support Staff
Excellence Center designation leverages performance metrics that
ensure the entire service organization's staff internalizes key
elements of the training program and can improve their interactions
with customers on a sustained level.
"Every single day at Brightcove we push and drive the Global
Support Organization to deliver a best-in-class experience for
every customer, on every inquiry,” Denise Grimley, senior vice
president, Customer Experience, Brightcove said. “This award is a
symbol of our obsession with our customers and the dedication we
have, day in and day out, to ensure the best possible experience
for them. While we will take a moment to relish with the team in
this achievement, tomorrow we will roll up our sleeves and up our
game to continue to exceed next year."
"By going through this rigorous evaluation and certification
process, Brightcove has demonstrated its dedication to excellence
and an unparalleled commitment to its customers,” said Thomas Lah,
executive director of TSIA. “We’re honored to recognize its
achievement."
About TSIAThe Technology Services Industry Association
(TSIA) is the world's leading organization dedicated to advancing
the business of technology services. Technology services
organizations large and small look to TSIA for world-class business
frameworks, best practices based on real-world results, detailed
performance benchmarking, exceptional peer networking
opportunities, and high-profile certification and awards programs.
TSIA corporate members represent the world’s top technology
companies as well as scores of innovative small and midsize
businesses in four major markets: enterprise IT & telecom,
consumer technology, healthcare & healthcare IT, and industrial
equipment & technology.
About BrightcoveBrightcove Inc. (NASDAQ:BCOV) is the
leading global provider of powerful cloud solutions for managing,
delivering, and monetizing video experiences on every screen. A
pioneering force in the world of online video since the company’s
founding in 2004, Brightcove’s award-winning technology,
unparalleled services, extensive partner ecosystem, and proven
global scale have helped thousands of companies in over 70
countries achieve better business results with video. To learn
more, visit www.brightcove.com.
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BrightcoveMeredith DuhaimePR ManagerPress@brightcove.com
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