ServiceNow Further Simplifies Work With Acquisition of FriendlyData
October 10 2018 - 4:02PM
Business Wire
ServiceNow (NYSE: NOW), Forbes’ No. 1 World’s Most Innovative
Company, has agreed to acquire the technology of FriendlyData,
which makes it easy for non-technical users to ask quantitative
questions in plain English and get fast results through direct
answers or data visualizations.
As ServiceNow is making the world of work, work better for
people™, FriendlyData’s natural language query (NLQ) technology
will help reduce the amount of time spent figuring out how to ask
questions technically; rather, it allows users to just ask a
question, and then use the freed up time to act on the answer. NLQ
technology will be embedded into the interfaces of the Now
Platform® and guide users to relevant and related Performance
Analytics dashboards and reporting.
When used in the Now Platform, the technology will reduce some
of the complexity that slows down work, including:
- Outdated customer and employee work
experiences that are not intuitive and easy to use like the ones
people experience as consumers.
- Inability to act due to reliance on
time-consuming manual processes.
- Burdens on business analysts and data
engineers who can’t keep pace with the increasing volume of
requests coming from non-technical users within their company.
“ServiceNow is bringing NLQ capabilities to the Now Platform,
enabling companies to ask technical questions in plain English and
receive direct answers,” said Pat Casey, senior vice president,
development and operations at ServiceNow. “With this technical
enhancement, our goal is to allow anyone to easily make data driven
decisions, increasing productivity and driving businesses forward
faster.”
ServiceNow plans to re-platform FriendlyData’s NLQ technology,
extending the Now Platform’s intelligence capabilities by making
NLQ interfaces available across ServiceNow applications for IT,
Human Resources, Security Operations, Customer Service Management,
partner products and for developers.
Forward-Looking Statements
This press release contains forward-looking statements about the
expectations, beliefs, plans, intentions and strategies relating to
ServiceNow’s acquisition of FriendlyData. Such forward-looking
statements include statements regarding future product offerings
and expected benefits to ServiceNow. These statements reflect the
current beliefs of ServiceNow and are based on current information
available to the company as of the date hereof. ServiceNow does not
assume any obligation to update the forward-looking statements
provided to reflect events that occur or circumstances that exist
after the date on which they were made. The forward-looking
statements in this press release are subject to various risks and
uncertainties that could cause actual outcomes and results to
differ materially and adversely from those expressed in such
forward-looking statements. These risks and uncertainties include,
without limitation, the inability to assimilate or integrate
FriendlyData’s technology into our platform; the inability to
retain key employees of FriendlyData after the transaction closes;
unanticipated expenses related to FriendlyData acquired technology;
potential adverse tax consequences; disruption to our business and
diversion of management attention and other resources; and
potential unknown liabilities associated with FriendlyData’s
business.
About ServiceNow
ServiceNow (NYSE: NOW) is making the world of work, work better
for people. Our cloud-based platform and solutions deliver digital
experiences that help people do their best work. For more
information, visit: www.servicenow.com.
© 2018 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc., in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
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version on businesswire.com: https://www.businesswire.com/news/home/20181010005931/en/
ServiceNow, Inc.Media Contact:Candice Garmoe,
310-779-7995press@servicenow.comorInvestor Contact:Jimmy
Sexton, 669-262-1430ir@servicenow.com
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