Frontier Communications Prepares for Hurricane Michael; Offers Storm Preparedness and Safety Tips to Help Customers Be Ready
October 10 2018 - 11:24AM
Business Wire
With Hurricane Michael potentially impacting Alabama, Florida,
Georgia and North and South Carolina, Frontier
Communications urges customers to be prepared. In addition to
arranging food, water and storm
supplies, Frontier encourages customers to prepare a
communications emergency kit. This includes quick access to
important phone numbers, account information, and power charging
devices and supplies.
Frontier’s Emergency Response Center (ERC) is activated and will
serve as the nerve center for managing the impacts and aftermath of
Hurricane Michael. Steps underway include:
- Double-checking all safety equipment
and supplies used by field technicians.
- Planning for the safety and welfare of
the company’s operations personnel.
- Placing emergency network supplies
throughout company facilities.
- Securing safe parking for Frontier’s
fleet of service trucks.
- Ensuring availability of fuel for the
fleet and emergency generators throughout the duration of the storm
and its aftermath.
- Taking inventory of supplies that will
be needed in the aftermath of severe weather to restore the
network.
- Ongoing communications throughout the
storm.
“The threat of Hurricane Michael means our Business Continuity
Plan is being implemented in preparation for potential impacts from
the storm,” said Melanie Williams, Frontier’s Senior Vice
President of Operations, South Region. “We are taking the necessary
steps to harden our facilities and do everything possible to
maintain service for our customers. Being able to connect with
loved ones can be a huge relief during a hurricane and planning by
our customers will help them to be ready.”
In today’s world of cellphones and quick internet searches, many
people no longer memorize the phone numbers or addresses of
important contacts, like family, insurance agents or local
hospitals. Frontier encourages customers to prepare
a FrontierStorm Ready card, which can be easily stored in
a pocket or wallet for quick access.
Here are some tips for customers that apply before, during and
after a storm:
- Prepare a recovery plan that includes
batteries, potable water, a communications plan and charging all
wireless devices such as cell phones, laptops and tablet devices
while power is still available, for example. Battery-powered
portable chargers are another option to provide additional power,
when needed.
- Snap photos of important documents like
insurance policies, passports, social security cards, deeds and
birth certificates. Store the documents in a watertight container.
Photos can help if the originals are damaged or destroyed.
- Use a cloud service such
as Frontier Secure, which provides 50 GB of data storage,
to save contacts and other important data on a secure server in
case your phone or tablet is lost or damaged.
- Be sure to record important local
contact numbers so you have them handy.
- Forward your home phone calls to your
wireless number in case of emergency and/or evacuation.
- Customers who rely on cordless phones
should consider having a traditional corded phone that plugs
directly into the phone jack on the wall if necessary.
If commercial power is unavailable, generators and batteries
in Frontier's central offices serve as a backup. Phone
lines generally have enough power to use a corded phone on the
copper network and will still operate; cordless ones will not.
- While home answering machines do not
work without power, Frontier voice mail service powered
by the network will help families communicate.
About Frontier Communications
Frontier Communications Corporation (NASDAQ: FTR) is a
leader in providing communications services to urban, suburban, and
rural communities in 29 states. Frontier offers a variety
of services to residential customers over its fiber-optic and
copper networks, including video, high-speed internet, advanced
voice, and Frontier Secure® digital protection solutions.
Frontier Business offers communications solutions to small, medium,
and enterprise businesses. More information
about Frontier is available at www.frontier.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20181010005682/en/
Media:Frontier CommunicationsBob Elek, 813-221-8790
(office)813-417-1596 (cell)bob.elek@ftr.comorBrigid Smith,
203-614-5042Brigid.smith@ftr.com
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