ST. LOUIS, Sept. 19, 2018 /PRNewswire/ -- According to
the Pharmacy Benefit Management Institute's (PBMI) 2018 PBM
Customer Satisfaction Report of plan sponsors, Express Scripts
leads the industry in customer satisfaction, earning the highest
overall satisfaction rating, 8.1, among large PBMs serving more
than 20 million members.
Satisfaction is rated on a 10-point scale, with 10 indicating
highest satisfaction. The survey captured feedback from 466 plan
sponsors, including employers, unions, health plan and third party
administrators, on 36 measures under four main categories: core PBM
functions, non-core PBM services, specialty management and service
dimensions. Among PBMs with more than 20 million members, Express
Scripts earned No. 1 rankings on 24 measures, including:
- Member service
- Specialty patient customer service
- Trend management
- Delivery of promised savings and service in specialty
- Clinical consulting
- Utilization management services
- Formulary management services
- Medication adherence programs
- Effective use of technology
- Consumer education tools
- Mail-order pharmacy
"This important and objective appraisal is additional proof that
our innovative work is greatly valued by those we serve," said
Tim Wentworth, President and CEO,
Express Scripts. "Our 27,000 employees come to work each day to
proudly serve 83 million patients and 3,000 clients, delivering
improved care, expanded choice and lower health care costs."
PBMI is an independent organization that examines trends in the
management of pharmacy benefits. For more than 20 years, the
organization has surveyed employer satisfaction with PBM services
for small and large PBMs. This year's survey was conducted in June
and July 2018.
About Express Scripts
Express Scripts is a healthcare
opportunity company. Empowered by our legacy as an industry
innovator, we dare to imagine – and deliver – a better healthcare
system with improved health outcomes and lower costs. From pharmacy
and medical benefits management, to specialty pharmacy care and
everything in between – we uncover opportunities to make healthcare
work better.
Our home base is St. Louis, but
our reach extends to millions of Americans across the nation. We
stand alongside our clients and partners, collaborating to develop
personalized solutions that make a meaningful difference in the
lives of those we serve.
We believe healthcare can do more. We are Champions For
BetterSM.
For more information, visit Lab.Express-Scripts.com or follow
@ExpressScripts on Twitter.
Media Contact:
Jennifer
Luddy
(201) 269-6402
Jennifer_Luddy@express-scripts.com
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SOURCE Express Scripts