Everest Group Distinguishes Teleperformance as a Leader and Star Performer in the Contact Center Outsourcing Assessment
September 18 2018 - 11:45AM
Business Wire
Teleperformance is recognized across all world
regions for significantly bolstering its digital capabilities and
strong growth across multiple verticals
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(Graphic: Teleperformance)
Teleperformance (Paris:TEP), the worldwide
leader in omnichannel customer experience management, today
announced the company was recognized as a Leader and a Star
Performer in the Everest Group Contact Center Outsourcing (CCO) –
Service Provider Landscape with PEAK Matrix™ Assessment 2018.
Teleperformance is the only service provider with substantial scale
across all geographies and industry verticals and this marks the
sixth consecutive year Teleperformance has been recognized as a
global Leader by Everest Group.
Everest Group classifies 35+ CCO service
providers on the Everest Group PEAK Matrix into three categories of
Leaders, Major Contenders and Aspirants. The PEAK Matrix is a
framework that provides an objective, data-driven and comparative
assessment of CCO service providers based on their absolute market
success and delivery capability. It delivers insights on the
changing market dynamics, service provider delivery capabilities,
and Everest Group’s remarks on service providers’ key strengths and
areas of improvement. Teleperformance emerged as a strong global
Leader for keeping its vision and strategy in line with both
evolving market demand and buyer requirements and as a Star
Performer based on year-on-year positive movement on the PEAK
Matrix.
“Teleperformance has experienced strong growth
across verticals including travel and hospitality and technology,
further diversifying its industry portfolio and omnichannel service
offerings and making the company a CCO Star Performer,” said Skand
Bhargava, Practice Director, Everest Group. “The company has
realigned itself with the evolving buyer demands by investing in
consulting, customer journey mapping, and design-thinking
competencies to prepare for the increasing demand for end-to-end CX
transformation from buyers.”
Daniel Julien, Chairman and Group CEO,
Teleperformance Group, added: “Each interaction matters, so
receiving this recognition as a clear global industry Leader and
Star Performer from such a well-respected analyst firm is a great
independent testimonial for our team. Customer interaction
expectations are constantly changing and, as this comprehensive
assessment concludes, we are exceptionally well-positioned globally
to serve as the personal link between brands and their
customers.”
A complimentary copy of the Contact Center
Outsourcing (CCO) – Service Provider Landscape with Services PEAK
Matrix™ Assessment 2018 can be found here.
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 –
Reuters: ROCH.PA – Bloomberg: TEP FP), the global leader in
outsourced omnichannel customer experience management, serves as a
strategic partner to the world’s largest companies in a wide
variety of industries. Its customer care, technical support,
customer acquisition, consulting & analytics, digital
integrated business service solutions and other high-value
specialized services ensure consistently positive customer
interactions that are reliable, flexible and intelligent. The
company has established the highest security and quality standards
in the industry and uses proprietary deep learning technology to
optimize flexibility on a global scale.
The Group’s 223,000 employees, spread across
350 contact centers in nearly 80 countries, support billions of
connections annually in 265 languages and enhance the customer
experience with every interaction. In 2017, Teleperformance
reported consolidated revenue of €4,180 million (US$4,720 million,
based on €1 = $1.13).
Teleperformance shares are traded on the
Euronext Paris market, Compartment A, and are eligible for the
deferred settlement service. They are included in the following
indices: CAC Large 60, CAC Next 20, CAC Support Services, STOXX
600, SBF 120, S&P Europe 350 and MSCI Global Standard. They
have also been included in the Euronext Vigeo Eurozone 120 index
since December 2015 and the FTSE4Good Index since June 2018 with
regard to the Group's performance in corporate responsibility.
For more information:
www.teleperformance.comFollow us on Twitter @teleperformance
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TeleperformancePress
relationsAmericas and Asia-PacificMark PfeifferPhone: + 1
801-257-5811mark.pfeiffer@teleperformance.comorEuropeIMAGE7Phone:
+33 1 53 70 74 70szaks@image7.frorTeleperformanceInvestor
RelationsPhone: +33 1 53 83 59 87/59
15investor@teleperformance.com
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