$1 Million Donation to be Amplified by ATM Contributions and Go
Far Rewards®
Wells Fargo (NYSE:WFC) today announced $1 million in donations
to support communities impacted by Hurricane Florence and the
activation of special disaster assistance for customers in North
Carolina, South Carolina, Virginia and Georgia.
“Our thoughts and prayers are with everyone affected by
Hurricane Florence,” said Chief Executive Officer Tim Sloan. “Wells
Fargo is committed to working with organizations and agencies to
help our communities recover and to providing assistance to our
customers and team members in the days and weeks ahead.”
Nationwide Relief Efforts
The Wells Fargo Foundation will donate $1 million to support
hurricane relief efforts with $500,000 going to the American Red
Cross and the remaining $500,000 to be disbursed in the coming
weeks to non-profits located in affected communities. Wells Fargo
customers nationwide who wish to support American Red Cross
hurricane relief efforts may also donate through Wells Fargo ATMs
or by redeeming any amount of available Go Far ® Rewards for
donation through September 28.
- Customers can go to any Wells Fargo ATM
in the U.S. and select the option to donate. There is no fee and
100% of contributions will be sent to the American Red Cross.
- Go Far Rewards customers can
access their rewards account at GoFarRewards.wf.com or by
calling the service center at 877-517-1358
The company also announced that it is allocating $3 million to
its WE Care Fund which provides grants to team members who face a
catastrophic disaster or financial hardship resulting from an event
beyond their control. This program is intended to help team members
get back on their feet with basic necessities and, in particular,
is intended to assist those team members who do not have other
resources to help themselves.
Disaster Relief Customer Assistance Information
Wells Fargo is committed to providing support to customers and
clients affected by Hurricane Florence. including reversing certain
fees – such as late fees – for our lending products, including
credit cards, auto loans, personal loans and lines of credit, and
waiving Wells Fargo fees for customers using non-Wells Fargo ATMs.
Customers who want to discuss their financial needs should call
800-TO-WELLS (800-869-3557), available 24 hours a day, seven days a
week.
Wells Fargo Home Mortgage and Home Equity customers can
contact Wells Fargo to discuss potential payment and disaster
assistance options or access information at Disaster Assistance and
Property Damage Support site.
- Home Mortgage: 888-818-9147, Monday
through Friday from 7 a.m. to 11 p.m. EST, and Saturday from 9 a.m.
to 3 p.m. EST.
- Home Equity: 1-866-355-1540, Monday
through Thursday 8 a.m. to 8 p.m. EST, and Friday 8 a.m. to 5 p.m.
EST.
Auto loan customers can request payment assistance for up to 90
days and discuss available options for the filing of a Guaranteed
Asset Protection (GAP) claim, if applicable.
- Direct Auto customers: 1-800-559-3557,
Monday through Friday, 8 a.m. to 6 p.m. local time.
- Indirect Auto customers:
1-800-289-8004, Monday through Friday 8 a.m. to 10 p.m. EST, and
Saturday 9 a.m. to 3 p.m. EST
Wells Fargo Consumer Lending customers (credit card, retail
services, student loans, personal loans and lines of credit) who
are affected by the Hurricane can request payment assistance and
waiving of fees for up to 90 days.
- Personal loans: 1-877-269-6056, Monday
through Friday, 8 a.m. to 8 p.m. EST, and Saturday, 9 a.m. to 5:30
p.m. EST.
- Credit cards and personal lines of
credit: Call the number on the back of the card or call Wells Fargo
at 1-800-642-4720 24 hours a day, seven days a week.
- Education financial services:
1-800-658-3567, Monday through Friday, 8 a.m. to 9 p.m. EST.
Wells Fargo Small Business Lending customers who are affected by
the Hurricane can request a payment deferment and waiver of late
fees for up to 90 days on their Small Business Line of Credit,
Small Business Credit Card, Commercial Loan, Wells Fargo
BusinessLoan® Term Loan, Business PrimeLoan, Equipment Express®
Loan, Commercial Equity Line of Credit, Commercial Real Estate
Loan, FastFlex® Small Business Loan or FastFlex® Small Business
Line of Credit. Customers can contact the National Business Banking
Center at 1-800-225-5935, 24 hours a day, seven days a week.
Retail small business customers impacted by the hurricane
are encouraged to call Wells Fargo, 800-225-5935, for more
information and to discuss their options. Wells Fargo Insurance
Services has also contacted clients in impacted areas to provide
support and expertise.
Customers in the impacted area who participate in
an employer-sponsored 401(k) plan provided by Wells Fargo
may be eligible to access their retirement savings. For more
information, customers should call 800-728-3123.
Customers of Wells Fargo Merchant Services who are in need of
assistance with their merchant processing due to the impact of
Hurricane Florence can call 800-451-5817. Affected merchant
customers who contact Wells Fargo by September 30 can receive a
complimentary Clover® Go card reader that works with a mobile
device and, will enable their business to accept card payments. The
one-time cost for the card reader is waived; however, payment
processing costs from using the card reader will still apply, as
will cellular service data rates as described by the provider.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified,
community-based financial services company with $1.9 trillion in
assets. Wells Fargo’s vision is to satisfy our customers’ financial
needs and help them succeed financially. Founded in 1852 and
headquartered in San Francisco, Wells Fargo provides banking,
investment and mortgage products and services, as well as consumer
and commercial finance, through 8,050 locations, 13,000 ATMs, the
internet (wellsfargo.com) and mobile banking, and has offices in 38
countries and territories to support customers who conduct business
in the global economy. With approximately 265,000 team members,
Wells Fargo serves one in three households in the United States.
Wells Fargo & Company was ranked No. 26 on Fortune’s 2018
rankings of America’s largest corporations. The Chronicle of
Philanthropy ranked Wells Fargo No. 3 on its most recent list of
the top corporate cash philanthropists. In 2016, Wells Fargo
donated $281.3 million to 14,900 nonprofits and Wells Fargo team
members volunteered 1.73 million hours with 50,000 nonprofits.
Wells Fargo’s corporate social responsibility efforts are focused
on three priorities: economic empowerment in underserved
communities, environmental sustainability, and advancing diversity
and social inclusion. News, insights, and perspectives from Wells
Fargo are also available at Wells Fargo Stories.
* The American Red Cross name, emblem and copyrighted materials
are being used with its permission, which in no way constitutes an
endorsement, express or implied, of any product, service, company,
opinion or political position. The American Red Cross logo is a
registered trademark owned by The American National Red Cross. For
more information about the American Red Cross, please visit
redcross.org.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20180914005625/en/
MediaAnn Wasik,
763-251-0549Ann.wasik@wellsfargo.com@AnnWasikWForCatherine Pulley,
917-260-1673Catherine.pulley@wellsfargo.com@cpulleyWF
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